Business Partner Agreement and Legal

1. PURPOSE OF THIS AGREEMENT

1.1 Marketplace Model
Frebulous operates a technology-enabled marketplace and service aggregation platform that connects customers with independent laundry and garment care businesses.

1.2 Business Structure
Frebulous is not a laundry service provider for orders performed by Business Partners unless explicitly stated otherwise.

1.3 Role of Frebulous
Frebulous primarily acts as:

• (a) technology platform provider;
• (b) marketplace operator;
• (c) order management platform;
• (d) logistics facilitator;
• (e) customer acquisition platform;
• (f) digital commerce facilitator;
• (g) marketing and advertising platform.

1.4 Role of Business Partner
The Business Partner independently provides cleaning, laundry, garment care, footwear care, fabric care, restoration, and related services to customers.

1.5 Independent Businesses
The Business Partner acknowledges that it operates as an independent business entity and not as an employee, franchisee, subsidiary, representative, or agent of Frebulous.

2. APPOINTMENT

2.1 Platform Appointment
Subject to compliance with this Agreement, Frebulous grants the Business Partner a limited, non-exclusive, revocable right to list services on the Platform.

2.2 Non-Exclusive Relationship
The relationship is non-exclusive.

2.3 Competing Platforms
The Business Partner may participate on competing platforms.

2.4 No Territorial Exclusivity
No city, district, state, region, market, customer segment, or category shall be reserved exclusively for any Business Partner unless separately agreed in writing.

2.5 No Guaranteed Business
Frebulous does not guarantee:

• (a) orders;
• (b) customers;
• (c) revenue;
• (d) profits;
• (e) rankings;
• (f) visibility;
• (g) customer retention.

3. PLATFORM STRUCTURE

3.1 Marketplace Nature
The Platform enables customers to discover, compare, select, purchase, and review services offered by independent Business Partners.

3.2 Customer Choice
Customers determine:

• (a) service provider selection;
• (b) service category selection;
• (c) order preferences;
• (d) purchase decisions.

3.3 Merchant Responsibility
Business Partners remain solely responsible for services they perform.

3.4 Platform Independence
Frebulous does not assume operational control over daily cleaning activities performed by Business Partners.

4. ELIGIBILITY

4.1 Eligible Businesses
The following categories may apply for onboarding:

• (a) laundry businesses;
• (b) dry cleaners;
• (c) shoe cleaning businesses;
• (d) footwear care providers;
• (e) carpet cleaning businesses;
• (f) curtain cleaning businesses;
• (g) garment restoration businesses;
• (h) fabric care providers;
• (i) multi-branch operators;
• (j) franchise networks;
• (k) corporate laundry chains;
• (l) home-based service providers approved by Frebulous.

4.2 India Only
The Platform currently supports business operations within India.

4.3 International Restriction
International service providers are not currently eligible unless specifically approved by Frebulous.

5. BUSINESS PARTNER REPRESENTATIONS

The Business Partner represents and warrants that:

5.1 Legal Existence
The Business Partner legally exists and is authorized to conduct business.

5.2 Authority
The individual accepting this Agreement possesses authority to bind the Business Partner.

5.3 Compliance
The Business Partner complies with applicable laws.

5.4 Information Accuracy
All information submitted to Frebulous is accurate, complete, and current.

5.5 Service Capability
The Business Partner possesses adequate resources to perform listed services.

6. BUSINESS DOCUMENTATION

6.1 Required Documentation
Frebulous may require:

• (a) PAN;
• (b) bank account details;
• (c) business address information;
• (d) GST registration where applicable;
• (e) ownership information;
• (f) identity verification documents;
• (g) licenses;
• (h) certifications;
• (i) compliance declarations.

6.2 Additional Documentation
Frebulous may request additional documentation at any time.

6.3 Ongoing Compliance
Documentation must remain accurate and updated.

6.4 Verification Rights
Frebulous may verify information through internal or third-party verification processes.

7. ONBOARDING APPROVAL

7.1 Review Rights
Frebulous may review all onboarding applications.

7.2 Approval Discretion
Frebulous may approve or reject applications.

7.3 Rejection Reasons
Where reasonably appropriate, Frebulous may communicate reasons for rejection.

7.4 No Obligation to Onboard
Submission of an application does not create any right to onboarding.

7.5 Conditional Approval
Frebulous may approve applications subject to conditions.

8. SERVICE AREA FRAMEWORK

8.1 Geographic Service Radius
Business Partners may generally provide services within an operational radius approved by Frebulous.

8.2 Maximum Radius
Unless otherwise approved, service areas may be limited to a maximum radius of forty5 (45) kilometers from an approved business location.

8.3 City Controls
Frebulous may impose city-specific operational requirements.

8.4 Service Restrictions
Frebulous may restrict services in certain areas for operational, legal, quality, or safety reasons.

9. INDEPENDENT BUSINESS RELATIONSHIP

9.1 No Employment Relationship
Nothing in this Agreement creates an employment relationship.

9.2 No Agency
Business Partners are not agents of Frebulous.

9.3 No Partnership
Nothing herein creates a partnership, joint venture, or fiduciary relationship.

9.4 No Authority
Business Partners may not bind Frebulous contractually.

9.5 Independent Operations
Business Partners control their own:

• (a) staffing;
• (b) facilities;
• (c) cleaning methods;
• (d) operational processes;
• (e) business decisions.

10. MARKETPLACE PRINCIPLES

10.1 Open Marketplace
Frebulous operates an open marketplace intended to provide fair access to customers.

10.2 Organic Discovery
The Platform may use organic ranking systems to help customers discover services.

10.3 Sponsored Visibility
Certain advertising and promotional opportunities may be available to Business Partners.

10.4 Marketplace Integrity
Frebulous shall seek to maintain marketplace integrity through operational standards, quality controls, and fraud prevention mechanisms.

11. FREBULOUS RIGHTS

Frebulous reserves the right to:

• (a) operate the Platform;
• (b) establish policies;
• (c) verify businesses;
• (d) investigate complaints;
• (e) manage rankings;
• (f) administer advertising products;
• (g) manage customer experience;
• (h) protect Platform integrity;
• (i) comply with laws.

12. BUSINESS PARTNER OBLIGATIONS

The Business Partner shall:

• (a) provide quality services;
• (b) comply with laws;
• (c) maintain accurate listings;
• (d) protect customer information;
• (e) cooperate with investigations;
• (f) maintain professional standards;
• (g) comply with Platform policies.

13. NO GUARANTEE OF RANKING

13.1 Visibility
Frebulous does not guarantee rankings, impressions, clicks, conversions, visibility, customer engagement, or revenue.

13.2 Ranking Variables
Visibility may be influenced by:

• (a) customer behavior;
• (b) reviews;
• (c) ratings;
• (d) service quality;
• (e) operational performance;
• (f) advertising participation;
• (g) platform algorithms.

14. PLATFORM EVOLUTION

14.1 Continuous Development
Frebulous may modify Platform features.

14.2 Future Services
Frebulous may introduce:

• (a) new service categories;
• (b) new advertising products;
• (c) subscription programs;
• (d) premium services;
• (e) franchise systems;
• (f) company-operated service centers.

14.3 Future Expansion
Nothing in this Agreement limits Frebulous from launching competing, affiliated, franchised, licensed, company-owned, or third-party-operated service offerings.

15. ENTIRE RELATIONSHIP

This Agreement serves as the foundation governing the relationship between Frebulous and Business Partners and shall be supplemented by:

• (a) Marketplace Policies;
• (b) Privacy Policies;
• (c) Security Policies;
• (d) Advertising Policies;
• (e) Merchant Standards;
• (f) Service-Level Requirements;
• (g) Future Platform Rules.

16. DEFINITIONS

For purposes of this Agreement, the following terms shall have the meanings assigned below unless the context requires otherwise.

16.1 Account
"Account" means the merchant account, business account, partner account, dashboard account, or other digital access credentials issued by Frebulous.

16.2 Advertisement
"Advertisement" means any sponsored listing, promoted placement, banner campaign, featured listing, CPC campaign, CPM campaign, CPA campaign, keyword promotion, marketplace promotion, or paid visibility product.

16.3 Business Partner
"Business Partner" means any approved merchant, laundry service provider, dry cleaner, shoe care provider, garment care provider, fabric care provider, franchise operator, chain operator, or service provider participating on the Platform.

16.4 Branch
"Branch" means a physical operational location approved by Frebulous from which services are performed.

16.5 Customer
"Customer" means any individual, business, organization, household, institution, or platform user purchasing or attempting to purchase services through the Platform.

16.6 Frebulous Magic Care Badge
"Frebulous Magic Care Badge" means a quality designation, recognition, certification, ranking status, trust indicator, or marketplace distinction granted by Frebulous according to internal criteria.

16.7 Listing
"Listing" means any service, profile, category, pricing entry, business page, offer, advertisement, description, image, promotional content, or information displayed on the Platform.

16.8 Marketplace
"Marketplace" means the Frebulous digital ecosystem connecting customers with Business Partners.

16.9 Order
"Order" means a customer request, booking, service purchase, transaction, cleaning request, footwear care request, garment care request, pickup request, or service instruction processed through the Platform.

16.10 Sponsored Placement
"Sponsored Placement" means paid visibility purchased through Frebulous advertising products.

17. INTERPRETATION

17.1 Singular and Plural
References to singular include plural and vice versa.

17.2 Gender
References to one gender include all genders.

17.3 Headings
Headings are provided for convenience only.

17.4 Legal References
References to laws include amendments, updates, replacements, notifications, regulations, and future enactments.

17.5 Inclusive Language
The words "include", "includes", and "including" shall mean including without limitation.

18. MERCHANT CATEGORIES

18.1 Approved Categories
Frebulous may approve businesses operating in one or more of the following categories:

• (a) laundry services;
• (b) dry cleaning;
• (c) garment care;
• (d) fabric care;
• (e) footwear care;
• (f) shoe cleaning;
• (g) carpet cleaning;
• (h) curtain cleaning;
• (i) bag cleaning;
• (j) leather care;
• (k) restoration services;
• (l) premium garment services;
• (m) wedding garment care;
• (n) express service providers.

18.2 Additional Categories
Frebulous may introduce new service categories at any time.

18.3 Category Restrictions
Frebulous may restrict certain categories in specific locations.

19. MERCHANT CLASSIFICATIONS

19.1 Independent Operators
Single-location businesses may operate as independent merchants.

19.2 Multi-Branch Operators
Businesses with multiple physical locations may operate under approved structures.

19.3 Franchise Operators
Franchise operators may participate subject to approval.

19.4 Corporate Operators
Large chains and corporate operators may participate.

19.5 Home-Based Operators
Home-based providers may participate where approved by Frebulous.

20. BRANCH STRUCTURE

20.1 Physical Presence Requirement
Each listed branch must correspond to a legitimate operational location.

20.2 Branch Verification
Frebulous may verify branch information.

20.3 Service Radius
Branches shall generally serve customers within approved service areas.

20.4 Radius Limitation
Unless otherwise approved, service radiuses shall not exceed forty-five (45) kilometers from the approved branch location.

21. MULTI-BRANCH MANAGEMENT

21.1 Multiple Locations
A Business Partner may operate multiple branches.

21.2 Single GST Operations
Where legally permissible, multiple branches may operate under a single GST registration.

21.3 Centralized Management
Frebulous may permit centralized management of multiple locations.

21.4 Branch Independence
Frebulous may require separate operational information for each branch.

22. BRANCH ACCURACY REQUIREMENTS

22.1 Accurate Information
Branch information must remain accurate.

22.2 Misrepresentation
False branch information is prohibited.

22.3 Prohibited Conduct
Business Partners shall not:

• (a) create fake branches;
• (b) manipulate locations;
• (c) misrepresent service areas;
• (d) create ghost locations.

22.4 Verification Rights
Frebulous may audit branch information at any time.

23. FAKE BRANCH ENFORCEMENT

23.1 Serious Violation
Fake branch creation constitutes a serious marketplace violation.

23.2 Enforcement Actions
Frebulous may:

• (a) remove listings;
• (b) impose penalties;
• (c) suspend visibility;
• (d) delist branches;
• (e) terminate participation.

23.3 Recovery Rights
Frebulous may recover losses arising from branch manipulation.

24. MERCHANT PROFILES

24.1 Profile Creation
Business Partners may create merchant profiles.

24.2 Profile Information
Profiles may include:

• (a) business names;
• (b) descriptions;
• (c) services;
• (d) pricing;
• (e) operating hours;
• (f) locations;
• (g) photographs.

24.3 Accuracy Obligation
Profile information must remain accurate.

25. PROFILE OWNERSHIP

25.1 Platform Rights
Frebulous retains rights relating to profile presentation within the Platform.

25.2 Marketplace Display
Frebulous may determine how information is displayed.

25.3 Optimization
Frebulous may optimize listings for marketplace consistency.

26. SERVICE LISTINGS

26.1 Merchant-Created Listings
Business Partners may create service listings.

26.2 Merchant Pricing
Business Partners may establish pricing for their services.

26.3 Listing Requirements
Listings must be:

• (a) accurate;
• (b) lawful;
• (c) complete;
• (d) non-misleading.

26.4 Marketplace Standards
Listings must comply with Platform standards.

27. LISTING REVIEW RIGHTS

27.1 Review Authority
Frebulous may review listings.

27.2 Compliance Checks
Listings may be reviewed for:

• (a) quality;
• (b) legality;
• (c) accuracy;
• (d) customer safety;
• (e) marketplace integrity.

27.3 Corrective Measures
Frebulous may request corrections.

28. LISTING MODIFICATION RIGHTS

28.1 Marketplace Integrity
Frebulous may modify listing information where necessary to:

• (a) correct errors;
• (b) address suspicious activity;
• (c) ensure consistency;
• (d) comply with laws.

28.2 Merchant Notification
Frebulous may notify merchants regarding significant modifications.

28.3 Emergency Changes
Certain modifications may occur without advance notice.

29. SERVICE REMOVAL RIGHTS

29.1 Service Review
Frebulous may review listed services.

29.2 Removal Authority
Frebulous may remove services that:

• (a) violate policies;
• (b) violate laws;
• (c) create risk;
• (d) mislead customers.

29.3 Temporary Removal
Removal may be temporary or permanent.

30. SERVICE DESCRIPTIONS

30.1 Accuracy
Service descriptions must accurately describe services.

30.2 Misrepresentation
False claims are prohibited.

30.3 Performance Claims
Business Partners shall not make unverifiable or misleading claims.

31. PHOTO STANDARDS

31.1 Original Content Requirement
Photographs should accurately represent the Business Partner and services.

31.2 Stock Photos
Use of stock photographs is prohibited unless specifically approved.

31.3 Competitor Images
Use of competitor images is prohibited.

31.4 Copyright Compliance
Business Partners shall not upload content violating intellectual property rights.

32. AI-MODIFIED CONTENT

32.1 Limited Use
AI-assisted editing may be permitted provided content remains substantially authentic.

32.2 Misleading Content
AI-generated content that materially misrepresents services is prohibited.

32.3 Review Rights
Frebulous may review AI-modified content.

33. CONTENT OWNERSHIP

33.1 Merchant Content
Business Partners retain ownership of content they lawfully create and upload.

33.2 Platform License
Business Partners grant Frebulous a worldwide, non-exclusive, royalty-free license to:

• (a) display;
• (b) reproduce;
• (c) distribute;
• (d) market;
• (e) promote

such content for Platform purposes.

33.3 Survival
This license survives for a reasonable period after content publication where necessary for operational purposes.

34. CONTENT REMOVAL

34.1 Platform Authority
Frebulous may remove content that violates policies.

34.2 No Compensation
Content removal shall not create entitlement to compensation.

34.3 Repeat Violations
Repeated violations may result in enforcement action.

35. OPERATING HOURS

35.1 Merchant Control
Business Partners may establish operating hours.

35.2 Marketplace Display
Frebulous may display operating hours to customers.

35.3 Temporary Closures
Businesses may temporarily suspend operations.

35.4 Vacation Mode
Vacation mode may be enabled subject to Platform functionality.

36. MARKETPLACE ARCHITECTURE

36.1 Platform Design
Frebulous may structure the marketplace in any manner it determines appropriate.

36.2 Categories
Categories may be added, removed, merged, divided, renamed, or reorganized.

36.3 Customer Experience
Marketplace architecture may be modified to improve customer experience.

37. MARKETPLACE DATA

37.1 Operational Data
Frebulous may generate operational marketplace data.

37.2 Analytics
Marketplace analytics remain the property of Frebulous.

37.3 Business Intelligence
Frebulous may use marketplace information for:

• (a) analytics;
• (b) optimization;
• (c) reporting;
• (d) marketplace development.

38. FREBULOUS MAGIC CARE BADGE

38.1 Award Program
Frebulous may award the Frebulous Magic Care Badge to qualifying Business Partners.

38.2 Criteria
Criteria may include:

• (a) service quality;
• (b) customer satisfaction;
• (c) ratings;
• (d) reviews;
• (e) operational reliability;
• (f) marketplace trust.

38.3 No Entitlement
No Business Partner is entitled to receive or retain the badge.

38.4 Revocation
Frebulous may revoke the badge at any time.

39. MARKETPLACE CONTROL RIGHTS

Frebulous reserves the right to:

• (a) manage listings;
• (b) organize categories;
• (c) control presentation;
• (d) establish marketplace standards;
• (e) maintain customer trust;
• (f) protect marketplace integrity.

40. MERCHANT ELIGIBILITY

40.1 Eligibility Requirement
Only businesses approved by Frebulous may participate on the Platform.

40.2 Legal Capacity
The Business Partner shall possess the legal capacity to operate its business and enter into this Agreement.

40.3 Operational Capability
The Business Partner must possess adequate operational resources to provide services listed on the Platform.

40.4 Continuous Eligibility
Eligibility must be maintained throughout participation on the Platform.

41. BUSINESS TYPES ELIGIBLE FOR ONBOARDING

41.1 Approved Categories
The following businesses may apply for onboarding:

• (a) laundry service providers;
• (b) dry cleaners;
• (c) garment care businesses;
• (d) fabric care businesses;
• (e) shoe care businesses;
• (f) footwear care businesses;
• (g) carpet cleaning providers;
• (h) curtain cleaning providers;
• (i) restoration service providers;
• (j) specialty garment care providers;
• (k) franchise operators;
• (l) chain operators;
• (m) corporate operators;
• (n) home-based operators approved by Frebulous.

41.2 Additional Categories
Frebulous may approve additional business categories in the future.

42. APPLICATION PROCESS

42.1 Submission
Businesses seeking onboarding shall submit information requested by Frebulous.

42.2 Accuracy
All information must be accurate, complete, and truthful.

42.3 Review Process
Applications may be reviewed by operational, compliance, fraud prevention, legal, finance, or management teams.

42.4 No Guaranteed Approval
Submission of an application does not guarantee approval.

43. REQUIRED INFORMATION

43.1 Merchant Information
Frebulous may require:

• (a) legal name;
• (b) trade name;
• (c) ownership information;
• (d) contact information;
• (e) business address;
• (f) service categories;
• (g) branch information.

43.2 Operational Information
Frebulous may request information relating to:

• (a) processing capacity;
• (b) operational capabilities;
• (c) delivery capabilities;
• (d) service availability;
• (e) infrastructure.

44. PAN REQUIREMENT

44.1 Mandatory PAN
A valid Permanent Account Number (PAN) shall generally be required.

44.2 Verification
Frebulous may verify PAN information.

44.3 Mismatch
PAN mismatches may result in delays, restrictions, suspension, or rejection.

45. GST COMPLIANCE

45.1 GST Responsibility
Business Partners shall remain responsible for complying with applicable GST laws.

45.2 Threshold Registration
GST registration requirements shall be determined according to applicable law.

45.3 Merchant Obligations
Business Partners shall ensure GST information remains accurate.

45.4 GST Verification
Frebulous may verify GST information at any time.

46. GST REPRESENTATIONS

The Business Partner represents and warrants that:

• (a) GST information provided is accurate;
• (b) registrations are valid where applicable;
• (c) tax information remains updated;
• (d) applicable tax laws are followed.

47. BANK ACCOUNT REQUIREMENTS

47.1 Mandatory Bank Account
Business Partners shall provide valid bank account information.

47.2 Settlement Method
Frebulous may process settlements exclusively through approved banking channels.

47.3 Ownership Verification
Frebulous may verify ownership of settlement accounts.

47.4 Changes
Changes to bank account information may require verification.

48. PAYMENT VERIFICATION

48.1 Security Reviews
Frebulous may conduct payment verification reviews.

48.2 Fraud Prevention
Verification measures may be used to prevent:

• (a) payment fraud;
• (b) account misuse;
• (c) unauthorized transfers;
• (d) financial crimes.

49. KYC REQUIREMENTS

49.1 Verification Rights
Frebulous may conduct Know Your Customer (KYC) procedures.

49.2 Documents
KYC documentation may include:

• (a) PAN;
• (b) GST information;
• (c) identity documents;
• (d) address documents;
• (e) business registrations.

49.3 Ongoing Verification
KYC may be conducted periodically.

50. ENHANCED DUE DILIGENCE

50.1 Risk-Based Reviews
Frebulous may conduct enhanced due diligence reviews for higher-risk merchants.

50.2 Additional Requirements
Additional information may be requested where:

• (a) fraud risks exist;
• (b) unusual activity is detected;
• (c) legal concerns arise;
• (d) compliance reviews are required.

51. BUSINESS ADDRESS REQUIREMENTS

51.1 Address Accuracy
Business addresses must remain accurate.

51.2 Operational Locations
Business Partners shall provide accurate information regarding operational locations.

51.3 Changes
Address changes shall be reported promptly.

52. BRANCH VERIFICATION

52.1 Verification Rights
Frebulous may verify branch information.

52.2 Verification Methods
Verification may include:

• (a) documentation;
• (b) photographs;
• (c) digital verification;
• (d) physical verification;
• (e) third-party verification.

52.3 Multi-Branch Businesses
Physical verification may not be mandatory for every branch in all cases.

53. PHYSICAL AUDITS

53.1 Audit Rights
Frebulous may conduct audits of Business Partners.

53.2 Purpose
Audits may be conducted for:

• (a) quality assurance;
• (b) fraud prevention;
• (c) compliance verification;
• (d) customer protection.

53.3 Cooperation
Business Partners shall reasonably cooperate with audits.

54. OPERATIONAL INSPECTIONS

54.1 Inspection Rights
Frebulous may inspect operational practices where reasonably necessary.

54.2 Scope
Inspections may relate to:

• (a) service quality;
• (b) customer complaints;
• (c) fraud investigations;
• (d) operational accuracy.

55. REJECTION RIGHTS

55.1 Rejection Authority
Frebulous may reject applications.

55.2 Grounds
Applications may be rejected due to:

• (a) inaccurate information;
• (b) fraud concerns;
• (c) legal risks;
• (d) compliance failures;
• (e) operational concerns.

55.3 Explanation
Frebulous may provide reasons for rejection where appropriate.

56. SUSPENSION OF ONBOARDING

56.1 Review Authority
Frebulous may suspend onboarding reviews.

56.2 Grounds
Suspension may occur where:

• (a) documentation is incomplete;
• (b) verification is pending;
• (c) investigations are ongoing;
• (d) compliance concerns exist.

57. FRAUD SCREENING

57.1 Screening Rights
Frebulous may perform fraud screening before onboarding.

57.2 Risk Indicators
Reviews may consider:

• (a) duplicate businesses;
• (b) identity mismatches;
• (c) suspicious activity;
• (d) fraudulent documentation.

58. BUSINESS REPUTATION REVIEWS

58.1 Marketplace Integrity
Frebulous may consider business reputation during onboarding.

58.2 Sources
Information may be obtained from:

• (a) customer complaints;
• (b) public records;
• (c) regulatory records;
• (d) internal reviews.

59. LEGAL COMPLIANCE REVIEWS

59.1 Compliance Monitoring
Frebulous may review compliance with:

• (a) consumer laws;
• (b) tax laws;
• (c) marketplace regulations;
• (d) applicable business regulations.

59.2 Corrective Measures
Frebulous may require corrective actions.

60. ACCOUNT CREATION

60.1 Merchant Account
Approved Business Partners may receive merchant accounts.

60.2 Account Ownership
Accounts remain associated with the approved Business Partner.

60.3 Account Security
Business Partners are responsible for safeguarding account credentials.

61. ACCOUNT ACCESS

61.1 Authorized Users
Only authorized personnel may access merchant accounts.

61.2 Access Controls
Business Partners shall maintain appropriate access controls.

61.3 Unauthorized Access
Unauthorized access must be reported promptly.

62. MULTIPLE ACCOUNTS

62.1 Approval Requirement
Business Partners shall not create unauthorized duplicate accounts.

62.2 Multi-Branch Operations
Approved multi-location businesses may operate multiple accounts where permitted.

62.3 Detection Rights
Frebulous may identify linked accounts.

63. BUSINESS CHANGES

63.1 Notification Requirement
Material changes must be reported promptly.

63.2 Examples
Material changes include:

• (a) ownership changes;
• (b) GST changes;
• (c) banking changes;
• (d) address changes;
• (e) operational changes.

64. OWNERSHIP CHANGES

64.1 Disclosure
Changes in ownership must be disclosed.

64.2 Review Rights
Frebulous may conduct additional verification.

64.3 Reapproval
Frebulous may require reapproval.

65. COMPLIANCE MONITORING

65.1 Ongoing Monitoring
Frebulous may continuously monitor compliance.

65.2 Reviews
Monitoring may include:

• (a) service quality;
• (b) customer complaints;
• (c) legal compliance;
• (d) marketplace standards.

66. RECORD KEEPING

66.1 Documentation
Business Partners shall maintain reasonably accurate business records.

66.2 Availability
Records may be requested during investigations or audits.

67. MISREPRESENTATION

67.1 Prohibited Conduct
Business Partners shall not:

• (a) provide false information;
• (b) conceal material facts;
• (c) submit forged documents;
• (d) misrepresent operations.

67.2 Enforcement
Misrepresentation may result in immediate enforcement action.

68. INVESTIGATION RIGHTS

68.1 Review Authority
Frebulous may investigate onboarding information at any time.

68.2 Cooperation
Business Partners shall cooperate with investigations.

68.3 Corrective Actions
Frebulous may impose restrictions while investigations remain ongoing.

69. PLATFORM ACCESS CONDITIONS

69.1 Conditional Participation
Participation on the Platform remains subject to continuing compliance.

69.2 Revocable Access
Marketplace access may be suspended, restricted, or terminated where compliance obligations are not met.

69.3 No Permanent Entitlement
Approval does not create a permanent right to remain on the Platform.

70. SERVICE CATEGORIES

70.1 Approved Services
Business Partners may offer services approved by Frebulous from time to time.

70.2 Current Categories
Approved service categories may include:

• (a) laundry services;
• (b) wash and fold services;
• (c) dry cleaning services;
• (d) garment care services;
• (e) fabric care services;
• (f) footwear care services;
• (g) shoe cleaning services;
• (h) sneaker cleaning services;
• (i) carpet cleaning services;
• (j) curtain cleaning services;
• (k) bag cleaning services;
• (l) leather care services;
• (m) garment restoration services;
• (n) wedding garment care services;
• (o) premium garment care services;
• (p) express cleaning services;
• (q) same-day cleaning services;
• (r) specialty cleaning services.

70.3 Additional Categories
Frebulous may create, remove, rename, merge, divide, reorganize, or introduce additional service categories at any time.

71. SERVICE ELIGIBILITY

71.1 Capability Requirement
Business Partners shall only list services they are genuinely capable of providing.

71.2 Operational Readiness
Business Partners must possess adequate infrastructure, equipment, workforce, expertise, and operational capacity for listed services.

71.3 Misrepresentation
Listing unavailable or unsupported services constitutes a policy violation.

72. SERVICE CREATION RIGHTS

72.1 Merchant-Controlled Service Creation
Business Partners may create service offerings through approved merchant tools.

72.2 Review Rights
Frebulous may review newly created services before publication.

72.3 Marketplace Compliance
All services must comply with Platform standards and applicable laws.

73. SERVICE DESCRIPTION REQUIREMENTS

73.1 Accurate Descriptions
Descriptions must accurately represent the services offered.

73.2 Required Information
Descriptions should clearly communicate:

• (a) service scope;
• (b) cleaning process;
• (c) exclusions;
• (d) expected timelines;
• (e) applicable conditions.

73.3 False Claims
False, misleading, deceptive, exaggerated, or unverifiable claims are prohibited.

74. SERVICE AVAILABILITY

74.1 Availability Control
Business Partners shall maintain accurate service availability information.

74.2 Temporary Unavailability
Unavailable services must be promptly updated.

74.3 Suspension of Services
Frebulous may suspend visibility of unavailable services.

75. MERCHANT PRICING RIGHTS

75.1 Independent Pricing
Business Partners may determine pricing for their services.

75.2 Pricing Responsibility
Business Partners remain solely responsible for the accuracy of pricing information.

75.3 Legal Compliance
Pricing practices must comply with applicable laws and regulations.

76. PRICING ACCURACY

76.1 Accurate Pricing
Prices displayed on the Platform must accurately reflect actual charges.

76.2 Hidden Charges
Undisclosed fees, hidden charges, or misleading pricing practices are prohibited.

76.3 Marketplace Integrity
Frebulous may investigate pricing irregularities.

77. PRICE MODIFICATIONS

77.1 Merchant Updates
Business Partners may update prices through approved mechanisms.

77.2 Effective Date
Updated pricing shall become effective according to Platform procedures.

77.3 Review Rights
Frebulous may review unusual pricing changes.

78. ABNORMAL PRICING

78.1 Marketplace Protection
Frebulous may review pricing that appears:

• (a) fraudulent;
• (b) manipulative;
• (c) deceptive;
• (d) technically erroneous.

78.2 Corrective Actions
Frebulous may temporarily suspend affected listings pending review.

79. PREMIUM SERVICES

79.1 Premium Categories
Business Partners may offer premium services where approved.

79.2 Premium Claims
Premium claims must be supported by actual service capabilities.

79.3 Verification
Frebulous may request evidence supporting premium service claims.

80. LUXURY GARMENT SERVICES

80.1 Specialized Services
Luxury garment services may be offered by qualified Business Partners.

80.2 Additional Standards
Frebulous may impose additional quality requirements for luxury services.

80.3 Customer Disclosures
Appropriate customer disclosures may be required.

81. WEDDING GARMENT SERVICES

81.1 Specialized Category
Wedding garment care may be listed where supported by merchant capabilities.

81.2 Special Handling
Additional operational requirements may apply.

81.3 Customer Expectations
Business Partners shall communicate realistic expectations.

82. SAME-DAY SERVICES

82.1 Availability
Same-day services may be offered where operationally feasible.

82.2 Local Capacity
Availability shall depend upon merchant capacity and local conditions.

82.3 Performance Standards
Frebulous may establish standards for same-day service offerings.

83. EXPRESS SERVICES

83.1 Expedited Processing
Business Partners may offer expedited services.

83.2 Additional Charges
Additional charges may apply where disclosed.

83.3 Delivery Expectations
Express service commitments must be realistic and achievable.

84. SUBSCRIPTION SERVICES

84.1 Future Programs
Frebulous may permit subscription-based service programs.

84.2 Merchant Participation
Participation may be voluntary unless otherwise agreed.

84.3 Program Rules
Subscription services shall be governed by applicable program terms.

85. SERVICE RESTRICTIONS

85.1 Restricted Services
Frebulous may prohibit certain services.

85.2 Legal Compliance
Services violating applicable law may not be listed.

85.3 Marketplace Protection
Frebulous may remove services presenting operational, legal, or reputational risks.

86. SERVICE REMOVAL

86.1 Removal Rights
Frebulous may remove services at any time where necessary.

86.2 Grounds
Removal may occur due to:

• (a) policy violations;
• (b) customer complaints;
• (c) fraud concerns;
• (d) legal risks;
• (e) operational concerns.

87. CONTENT STANDARDS

87.1 Professional Content
Listings shall maintain professional standards.

87.2 Prohibited Content
Content shall not contain:

• (a) false information;
• (b) offensive material;
• (c) discriminatory content;
• (d) unlawful material;
• (e) deceptive statements.

88. IMAGE REQUIREMENTS

88.1 Original Images
Business Partners shall use authentic photographs.

88.2 Real Representation
Images must accurately represent the business and services.

88.3 Customer Trust
Visual content must support marketplace transparency.

89. PROHIBITED IMAGES

Business Partners shall not upload:

• (a) competitor images;
• (b) copyrighted images without authorization;
• (c) misleading photographs;
• (d) fabricated service imagery;
• (e) stock photographs unless approved.

90. AI-ASSISTED IMAGES

90.1 Limited Modifications
AI-assisted image enhancements may be permitted.

90.2 Authenticity
Images must remain materially representative of actual operations.

90.3 Misleading Content
AI-generated misrepresentation is prohibited.

91. BUSINESS PROFILE CONTENT

91.1 Merchant Responsibility
Business Partners remain responsible for profile content.

91.2 Compliance
Profile content must remain accurate and current.

91.3 Updates
Material changes should be updated promptly.

92. PLATFORM DISPLAY RIGHTS

92.1 Display Authority
Frebulous may determine how listings appear on the Platform.

92.2 User Experience
Display decisions may consider:

• (a) customer experience;
• (b) platform performance;
• (c) service quality;
• (d) marketplace integrity.

93. SEARCH VISIBILITY

93.1 Organic Discovery
Search results may be generated using organic ranking systems.

93.2 Multiple Factors
Visibility may depend upon numerous operational and marketplace factors.

93.3 No Guaranteed Position
No Business Partner is guaranteed any specific search position.

94. CATEGORY PLACEMENT

94.1 Marketplace Organization
Frebulous may determine category placement.

94.2 Reclassification
Listings may be reclassified where appropriate.

94.3 Customer Experience
Category organization may change over time.

95. FEATURED PLACEMENT

95.1 Featured Listings
Frebulous may offer featured placement opportunities.

95.2 Paid Visibility
Featured placement may require payment.

95.3 Removal Rights
Featured status may be removed at any time.

96. FREBULOUS DISPLAY CONTROL

Frebulous retains sole authority regarding:

• (a) listing placement;
• (b) category organization;
• (c) ranking presentation;
• (d) search displays;
• (e) marketplace layout;
• (f) user experience design.

97. SERVICE PERFORMANCE EXPECTATIONS

97.1 Professional Standards
Business Partners shall perform services professionally.

97.2 Quality Requirements
Reasonable quality standards shall be maintained.

97.3 Continuous Improvement
Frebulous may establish evolving quality expectations.

98. MARKETPLACE OPTIMIZATION

98.1 Continuous Improvements
Frebulous may optimize marketplace systems.

98.2 Algorithm Adjustments
Marketplace algorithms may change periodically.

98.3 Notification
Material marketplace changes may be communicated in advance where reasonably practical.

99. PLATFORM PROTECTION RIGHTS

Frebulous reserves all rights necessary to manage, organize, review, remove, modify, optimize, and display merchant listings in a manner consistent with marketplace integrity, customer trust, operational efficiency, and legal compliance.

100. SERVICE QUALITY DISCLOSURES

100.1 Merchant Accountability
Business Partners acknowledge that customers rely on information displayed on the Platform when making purchasing decisions.

100.2 Accuracy Obligation
All customer-facing information must remain accurate, truthful, complete, and current.

100.3 Customer Reliance
Misleading information may result in refunds, penalties, ranking reductions, suspension, delisting, or legal action.

101. FREBULOUS MARKETPLACE AUTHORITY

Nothing in this Agreement shall limit Frebulous' authority to operate, improve, modify, reorganize, secure, optimize, or govern the marketplace ecosystem in accordance with its business objectives, customer interests, operational requirements, and legal obligations.

102. ORDER MANAGEMENT FRAMEWORK

102.1 Marketplace Order Flow
Frebulous operates a technology-enabled order management system through which customers may place service requests with Business Partners.

102.2 Order Creation
Orders may be created through:

• (a) mobile applications;
• (b) websites;
• (c) partner interfaces;
• (d) customer support channels;
• (e) future ordering systems introduced by Frebulous.

102.3 Order Transmission
Frebulous may transmit order details to the selected Business Partner for fulfillment.

102.4 Acceptance of Orders
Receipt of an order by a Business Partner creates an obligation to process the order in accordance with Platform standards unless cancellation is permitted under this Agreement.

103. ORDER INFORMATION

103.1 Information Provided
Orders may include:

• (a) customer information;
• (b) pickup information;
• (c) service requirements;
• (d) garment details;
• (e) footwear details;
• (f) special instructions;
• (g) service preferences.

103.2 Information Accuracy
Business Partners shall review order information promptly.

103.3 Clarifications
Business Partners may seek reasonable clarifications through approved Platform channels.

104. ORDER ACCEPTANCE

104.1 Operational Commitment
Business Partners shall make reasonable efforts to fulfill accepted orders.

104.2 Acceptance Standards
Acceptance decisions should be based upon actual operational capacity.

104.3 Repeated Rejections
Excessive order rejections may negatively affect marketplace visibility.

105. ORDER CANCELLATIONS

105.1 Merchant Cancellation Rights
Business Partners may cancel orders in limited circumstances.

105.2 Valid Reasons
Valid reasons may include:

• (a) operational inability;
• (b) unsafe items;
• (c) illegal items;
• (d) contamination risks;
• (e) force majeure events;
• (f) customer-requested cancellation.

105.3 Cancellation Monitoring
Frebulous may monitor cancellation behavior.

106. EXCESSIVE CANCELLATIONS

106.1 Operational Impact
Excessive cancellations negatively impact customers and marketplace reliability.

106.2 Enforcement Rights
Frebulous may take corrective actions including:

• (a) warnings;
• (b) visibility reductions;
• (c) ranking adjustments;
• (d) temporary restrictions;
• (e) suspension.

106.3 Case-by-Case Assessment
Cancellation reviews shall consider operational realities and merchant circumstances.

107. ORDER PAUSING

107.1 Temporary Restrictions
Frebulous may temporarily restrict new order flow to a Business Partner.

107.2 Reasons
Restrictions may occur due to:

• (a) quality concerns;
• (b) excessive delays;
• (c) capacity limitations;
• (d) customer complaints;
• (e) investigations.

108. ORDER ALLOCATION

108.1 Customer Selection
Customers generally determine their preferred Business Partner.

108.2 Marketplace Factors
Order visibility may depend on:

• (a) rankings;
• (b) location;
• (c) ratings;
• (d) service categories;
• (e) availability.

108.3 Platform Systems
Frebulous may utilize operational systems to optimize customer experience.

109. PICKUP OPERATIONS

109.1 Pickup Coordination
Frebulous may coordinate pickup activities through authorized delivery partners.

109.2 Merchant Cooperation
Business Partners shall cooperate with pickup processes.

109.3 Pickup Readiness
Items should be properly received and documented.

110. GARMENT RECEIPT

110.1 Inspection Rights
Business Partners may inspect received items.

110.2 Condition Assessment
Inspection may include:

• (a) stains;
• (b) damage;
• (c) wear and tear;
• (d) missing components;
• (e) contamination.

110.3 Documentation
Business Partners should document significant pre-existing issues.

111. SERVICE RECEIPTS

111.1 Order Records
Business Partners shall maintain service records.

111.2 Documentation
Records may include:

• (a) item counts;
• (b) service types;
• (c) timelines;
• (d) condition assessments.

111.3 Evidence Preservation
Documentation may be used during disputes and investigations.

112. REJECTION OF ITEMS

112.1 Refusal Rights
Business Partners may refuse items that cannot be reasonably serviced.

112.2 Examples
Items may be refused where:

• (a) contamination exists;
• (b) safety risks exist;
• (c) legal concerns arise;
• (d) serviceability is impossible.

112.3 Customer Notification
Reasonable efforts should be made to communicate refusals.

113. DAMAGED ITEMS

113.1 Pre-Existing Damage
Business Partners should identify visible pre-existing damage.

113.2 Documentation
Photographs and records may be maintained.

113.3 Customer Protection
Documentation may be used during claims investigations.

114. CONTAMINATED ITEMS

114.1 Safety Protection
Business Partners may reject contaminated items.

114.2 Examples
Contamination may include:

• (a) biohazards;
• (b) chemicals;
• (c) hazardous substances;
• (d) dangerous contaminants.

114.3 Operational Safety
Safety shall take precedence over fulfillment.

115. ILLEGAL ITEMS

115.1 Prohibited Processing
Business Partners shall not process unlawful items.

115.2 Reporting Rights
Frebulous may report unlawful activities to authorities where required.

116. PROCESSING TIMELINES

116.1 Service Commitments
Business Partners shall use reasonable efforts to meet stated service timelines.

116.2 Capacity Management
Timelines should reflect actual operational capacity.

116.3 Customer Expectations
Customers should receive realistic completion estimates.

117. ESTIMATED COMPLETION TIMES

117.1 Merchant Responsibility
Business Partners shall provide estimated completion times.

117.2 Platform Authority
Frebulous may review completion estimates.

117.3 Operational Adjustments
Completion estimates may be adjusted where necessary.

118. DELAY MANAGEMENT

118.1 Delay Notification
Business Partners should notify Frebulous regarding material delays.

118.2 Customer Communication
Customers should be informed where delays significantly affect service expectations.

118.3 Marketplace Transparency
Delay information may be displayed to customers.

119. SERVICE EXTENSIONS

119.1 Extension Requests
Business Partners may request additional processing time.

119.2 Review Rights
Frebulous may approve, reject, or modify extension requests.

119.3 Customer Interests
Customer expectations shall remain an important consideration.

120. MULTI-BRANCH FULFILLMENT

120.1 Branch Operations
Approved Business Partners may operate multiple branches.

120.2 Processing Flexibility
Orders may be fulfilled through approved operational locations.

120.3 Compliance
All participating branches must comply with Platform requirements.

121. SUBCONTRACTING RESTRICTIONS

121.1 Prior Approval
Business Partners shall not subcontract services without appropriate authorization where required.

121.2 Third-Party Processing
Use of third-party processing facilities may require disclosure or approval.

121.3 Responsibility
Business Partners remain responsible for all services delivered to customers.

122. QUALITY CONTROL

122.1 Merchant Responsibility
Business Partners shall implement reasonable quality control measures.

122.2 Operational Reviews
Frebulous may evaluate service quality.

122.3 Corrective Actions
Corrective measures may be required where quality concerns arise.

123. SERVICE COMPLETION

123.1 Completion Standards
Orders shall be considered complete when:

• (a) services are performed;
• (b) quality standards are reasonably satisfied;
• (c) operational requirements are fulfilled.

123.2 Verification
Completion status may be verified through Platform systems.

124. DELIVERY PREPARATION

124.1 Return Readiness
Business Partners shall prepare completed items for return delivery.

124.2 Packaging Standards
Reasonable care shall be exercised when packaging customer items.

124.3 Protection
Customer property shall be protected during storage and return preparation.

125. RETURN DELIVERY COORDINATION

125.1 Platform Coordination
Frebulous may coordinate return delivery through authorized delivery partners.

125.2 Merchant Cooperation
Business Partners shall cooperate with return logistics operations.

125.3 Handover Requirements
Completed orders shall be handed over according to Platform procedures.

126. CUSTOMER COMMUNICATIONS

126.1 Approved Channels
Customer communications should occur through approved channels.

126.2 Marketplace Integrity
Frebulous may monitor communications relating to Platform operations.

126.3 Professional Conduct
Business Partners shall communicate professionally.

127. CUSTOMER SOLICITATION RESTRICTIONS

127.1 Off-Platform Diversion
Business Partners shall not improperly divert customers away from the Platform.

127.2 Customer Ownership
Customer relationships originating through Frebulous remain subject to Platform policies.

127.3 Marketplace Protection
Frebulous may take action against unauthorized customer diversion.

128. VACATION MODE

128.1 Availability Controls
Business Partners may temporarily suspend availability through approved mechanisms.

128.2 Vacation Status
Vacation mode may be activated where supported by Platform functionality.

128.3 Duration
Vacation periods may remain active until disabled or otherwise limited by Platform policies.

129. BUSINESS HOURS

129.1 Merchant Control
Business Partners may establish operating hours.

129.2 Accuracy
Operating hours must remain accurate.

129.3 Customer Expectations
Business hours displayed on the Platform should reflect actual availability.

130. CAPACITY MANAGEMENT

130.1 Operational Capacity
Business Partners shall manage workload responsibly.

130.2 Overbooking
Repeated overbooking may result in operational interventions.

130.3 Service Reliability
Frebulous may prioritize customer experience when addressing capacity concerns.

131. ORDER RECORDS

131.1 Documentation Requirements
Business Partners shall maintain reasonably accurate records relating to orders.

131.2 Retention
Records may be retained according to applicable laws and Platform requirements.

131.3 Investigations
Records may be requested during audits, investigations, disputes, or compliance reviews.

132. OPERATIONAL PERFORMANCE STANDARDS

132.1 Marketplace Expectations
Business Partners shall maintain reasonable standards of:

• (a) responsiveness;
• (b) reliability;
• (c) service quality;
• (d) operational efficiency.

132.2 Continuous Monitoring
Frebulous may monitor operational performance using manual and automated systems.

132.3 Improvement Measures
Frebulous may establish programs designed to improve service quality, customer satisfaction, and marketplace performance.

133. COMMISSION FRAMEWORK

133.1 Marketplace Commission
In consideration for marketplace access, technology services, customer acquisition, operational support, marketing exposure, payment processing, logistics coordination, and related services, Frebulous shall be entitled to charge commissions from Business Partners.

133.2 Commission Model
Commissions may be calculated as a percentage of the order value, service value, transaction value, invoice value, gross order value, net order value, or other methodology determined by Frebulous.

133.3 Marketplace Rights
Frebulous reserves the right to establish, modify, update, revise, expand, reduce, or restructure commission models.

134. STANDARD COMMISSION RATES

134.1 Commission Range
Commission rates may generally range from nine percent (9%) to thirty-five percent (35%).

134.2 Variable Structure
Commission rates may vary based upon:

• (a) city;
• (b) state;
• (c) merchant category;
• (d) service category;
• (e) operational model;
• (f) promotional programs;
• (g) negotiated arrangements;
• (h) enterprise agreements.

134.3 No Uniform Rate Requirement
Different merchants may be charged different commission rates.

135. COMMISSION MODIFICATIONS

135.1 Adjustment Rights
Frebulous may revise commission structures from time to time.

135.2 Advance Notice
Where reasonably practical, Frebulous may provide advance notice regarding material commission changes.

135.3 Continued Participation
Continued use of the Platform following implementation of revised commission structures may constitute acceptance.

136. PROMOTIONAL COMMISSION PROGRAMS

136.1 Promotional Campaigns
Frebulous may offer promotional commission programs.

136.2 Reduced Commission
Promotional programs may include reduced commission rates.

136.3 Zero Commission Campaigns
Frebulous may offer temporary zero percent (0%) commission campaigns.

136.4 Eligibility
Participation may be subject to specific terms and conditions.

137. NEGOTIATED COMMERCIAL ARRANGEMENTS

137.1 Enterprise Agreements
Frebulous may enter into enterprise-level commercial arrangements.

137.2 Customized Terms
Commission structures may differ for approved merchants.

137.3 Separate Schedules
Customized commercial arrangements may be documented separately.

138. SERVICE FEES

138.1 Additional Charges
Frebulous may introduce service fees, technology fees, operational fees, advertising fees, subscription fees, or other charges.

138.2 Disclosure
Applicable fees shall be disclosed through appropriate channels.

138.3 Merchant Responsibility
Business Partners remain responsible for reviewing applicable fee schedules.

139. ORDER VALUE DETERMINATION

139.1 Transaction Calculations
Frebulous may determine transaction values for commission calculations.

139.2 Discrepancies
Discrepancies may be reviewed through established processes.

139.3 Operational Records
Platform records may be relied upon for settlement calculations.

140. PAYMENT COLLECTION

140.1 Collection Rights
Frebulous may collect payments from customers on behalf of merchants.

140.2 Marketplace Facilitation
Payment collection may occur through:

• (a) digital payment systems;
• (b) banking channels;
• (c) payment gateways;
• (d) future approved payment methods.

140.3 Settlement Framework
Collected funds shall be settled in accordance with this Agreement.

141. SETTLEMENT CYCLE

141.1 Standard Cycle
Frebulous may process settlements on a fifteen (15) day cycle or such other cycle as may be established by Frebulous.

141.2 Processing Delays
Settlement dates may vary due to:

• (a) banking holidays;
• (b) technical issues;
• (c) compliance reviews;
• (d) operational requirements.

141.3 No Guaranteed Date
Specific settlement dates are not guaranteed.

142. MINIMUM PAYOUT THRESHOLD

142.1 Threshold Requirement
Settlement payments may require a minimum payout threshold.

142.2 Current Threshold
The current minimum threshold may be ₹9,000 or such amount as determined by Frebulous.

142.3 Carry Forward
Amounts below the threshold may be carried forward to subsequent settlement cycles.

143. BANK TRANSFER PAYMENTS

143.1 Approved Method
Settlements shall generally be made through bank transfers.

143.2 Verification Requirements
Bank account verification may be required.

143.3 Payment Responsibility
Business Partners shall maintain accurate banking information.

144. SETTLEMENT STATEMENTS

144.1 Statements
Frebulous may provide settlement statements.

144.2 Availability
Statements may be made available through:

• (a) merchant dashboards;
• (b) applications;
• (c) reporting systems;
• (d) downloadable records.

144.3 Merchant Review
Business Partners should review statements promptly.

145. MONTHLY REPORTS

145.1 Reporting
Frebulous may provide monthly transaction summaries.

145.2 Information
Reports may include:

• (a) orders;
• (b) revenue;
• (c) commissions;
• (d) refunds;
• (e) deductions.

146. ANNUAL REPORTS

146.1 Historical Records
Annual summaries may be provided through merchant dashboards or reporting systems.

146.2 Tax Purposes
Business Partners remain responsible for maintaining their own accounting records.

147. TAX COMPLIANCE

147.1 Independent Responsibility
Business Partners remain responsible for their own tax compliance obligations.

147.2 Applicable Laws
Tax obligations shall be governed by applicable laws and regulations.

147.3 Cooperation
Merchants shall cooperate with reasonable tax-related requests.

148. GST RESPONSIBILITIES

148.1 GST Registration
Business Partners shall comply with applicable GST requirements.

148.2 Merchant Responsibility
Where GST registration is legally required, merchants remain responsible for obtaining and maintaining registration.

148.3 Accurate Information
GST information must remain current and accurate.

149. GST INVOICING

149.1 Invoice Generation
Frebulous may generate invoices, tax invoices, settlement records, or other transaction documents.

149.2 Merchant Cooperation
Business Partners shall provide information required for invoicing purposes.

149.3 Legal Compliance
Invoice generation shall comply with applicable legal requirements.

150. TCS COMPLIANCE

150.1 Collection at Source
Where applicable, Tax Collected at Source (TCS) may be collected and remitted in accordance with applicable law.

150.2 Regulatory Changes
TCS procedures may be modified as laws evolve.

151. TDS COMPLIANCE

151.1 Deduction Rights
Frebulous may deduct Tax Deducted at Source (TDS) where legally required.

151.2 Merchant Responsibility
Merchants remain responsible for their own tax obligations.

151.3 Regulatory Compliance
All deductions shall be governed by applicable laws.

152. SETTLEMENT HOLDS

152.1 Hold Authority
Frebulous may temporarily hold settlements.

152.2 Grounds
Settlement holds may occur due to:

• (a) fraud investigations;
• (b) compliance reviews;
• (c) chargebacks;
• (d) customer disputes;
• (e) legal requirements;
• (f) security concerns.

152.3 Review Process
Settlement holds shall be reviewed periodically.

153. PAYMENT FREEZES

153.1 Exceptional Circumstances
Frebulous may freeze payments where serious concerns arise.

153.2 Examples
Such concerns may include:

• (a) fraud;
• (b) unlawful conduct;
• (c) account compromise;
• (d) regulatory inquiries.

154. RECOVERY OF OVERPAYMENTS

154.1 Recovery Rights
Frebulous may recover accidental overpayments.

154.2 Methods
Recovery may occur through:

• (a) settlement adjustments;
• (b) future deductions;
• (c) direct reimbursement.

155. FRAUD LOSS RECOVERY

155.1 Financial Protection
Frebulous may recover losses arising from fraud.

155.2 Scope
Recoveries may include:

• (a) fraudulent orders;
• (b) manipulated transactions;
• (c) abuse of systems;
• (d) unauthorized benefits.

156. CUSTOMER REFUND RECOVERIES

156.1 Case-by-Case Review
Refund costs may be allocated following investigation.

156.2 Factors
Reviews may consider:

• (a) merchant conduct;
• (b) service quality;
• (c) customer evidence;
• (d) operational records.

156.3 Recovery Rights
Frebulous may recover refund amounts where appropriate.

157. DAMAGE CLAIM RECOVERIES

157.1 Service-Related Claims
Frebulous may recover amounts associated with verified service failures.

157.2 Evidence Review
Claims shall generally be reviewed using available evidence.

157.3 Merchant Cooperation
Merchants shall cooperate with investigations.

158. ADVERTISING CHARGE DEDUCTIONS

158.1 Advertising Products
Business Partners may purchase advertising products.

158.2 Settlement Deductions
Advertising charges may be deducted from settlements.

158.3 Alternative Payments
Advertising charges may also be paid through approved payment methods.

159. NEGATIVE BALANCES

159.1 Account Balances
Merchant accounts may reflect negative balances where deductions exceed available funds.

159.2 Recovery Rights
Frebulous may recover negative balances through future settlements or other lawful means.

160. DISPUTED SETTLEMENTS

160.1 Review Requests
Business Partners may dispute settlement calculations.

160.2 Supporting Information
Relevant documentation may be requested.

160.3 Investigation
Frebulous may investigate settlement disputes.

161. SETTLEMENT REVIEW PERIOD

161.1 Timely Review
Merchants should promptly review settlement records.

161.2 Delay Consequences
Delayed reporting may affect the ability to investigate issues.

162. PAYMENT ERRORS

162.1 Correction Rights
Frebulous may correct payment errors.

162.2 Retroactive Adjustments
Adjustments may be applied to future settlement cycles.

163. COMMERCIAL PROGRAMS

163.1 Special Programs
Frebulous may establish commercial initiatives.

163.2 Examples
Programs may include:

• (a) growth incentives;
• (b) merchant bonuses;
• (c) performance rewards;
• (d) promotional support.

164. INCENTIVE PAYMENTS

164.1 Discretionary Nature
Incentive programs are discretionary.

164.2 Modification Rights
Programs may be modified, suspended, or terminated at any time.

164.3 Eligibility
Eligibility criteria shall be determined by Frebulous.

165. FRAUDULENT EARNINGS

165.1 Invalid Earnings
Fraudulently generated earnings shall not be payable.

165.2 Recovery
Previously paid fraudulent earnings may be recovered.

166. COMMISSION WAIVERS

166.1 Promotional Waivers
Frebulous may waive commissions in specific circumstances.

166.2 No Precedent
A waiver shall not create future entitlement.

167. MARKETPLACE ECONOMICS

167.1 Commercial Flexibility
Frebulous may adjust commercial structures to support marketplace growth and sustainability.

167.2 Strategic Programs
Programs may vary across merchants, categories, cities, and regions.

168. FINANCIAL RECORDS

168.1 Platform Records
Frebulous may maintain transaction records.

168.2 Evidentiary Value
Platform records may serve as evidence in operational reviews, audits, investigations, and disputes.

169. SURVIVAL OF PAYMENT OBLIGATIONS

169.1 Continuing Rights
Payment obligations, recoveries, adjustments, deductions, and outstanding balances shall survive suspension, delisting, termination, expiration, or cessation of participation.

169.2 Post-Termination Recoveries
Frebulous may continue to recover legitimate outstanding amounts following termination.

170. FREBULOUS FINANCIAL RIGHTS

Frebulous reserves all rights necessary to administer commissions, settlements, deductions, recoveries, incentives, commercial programs, tax compliance processes, and marketplace financial operations in a manner consistent with applicable law, marketplace integrity, and business sustainability.

171. MARKETPLACE DISCOVERY FRAMEWORK

171.1 Discovery Systems
Frebulous may utilize search systems, recommendation systems, ranking systems, promotional systems, visibility systems, and advertising systems to assist customers in discovering Business Partners.

171.2 Customer Experience
Marketplace discovery tools are intended to improve:

• (a) customer experience;
• (b) merchant visibility;
• (c) service discovery;
• (d) marketplace efficiency;
• (e) transaction quality.

171.3 No Guaranteed Visibility
Participation on the Platform does not guarantee:

• (a) impressions;
• (b) clicks;
• (c) orders;
• (d) leads;
• (e) conversions;
• (f) rankings.

172. ORGANIC RANKING

172.1 Organic Results
Frebulous may display organic search results.

172.2 Ranking Factors
Organic rankings may be influenced by factors including:

• (a) customer ratings;
• (b) customer reviews;
• (c) service quality;
• (d) operational reliability;
• (e) cancellation rates;
• (f) complaint rates;
• (g) service completion performance;
• (h) merchant responsiveness;
• (i) account health;
• (j) marketplace trust indicators.

172.3 Dynamic Rankings
Rankings may change continuously.

173. RANKING ALGORITHMS

173.1 Proprietary Systems
Ranking systems, algorithms, scoring methodologies, and marketplace intelligence systems are proprietary to Frebulous.

173.2 Confidentiality
Business Partners shall not attempt to reverse engineer ranking systems.

173.3 Marketplace Protection
Frebulous may modify ranking methodologies at any time.

174. RANKING MODIFICATIONS

174.1 Adjustment Rights
Frebulous may increase, decrease, remove, or modify merchant rankings.

174.2 Reasons
Adjustments may occur due to:

• (a) quality concerns;
• (b) customer feedback;
• (c) operational performance;
• (d) fraud concerns;
• (e) marketplace improvements.

174.3 No Ranking Ownership
Business Partners do not acquire ownership rights in any ranking position.

175. SPONSORED VISIBILITY PROGRAMS

175.1 Advertising Opportunities
Frebulous may offer paid visibility opportunities.

175.2 Sponsored Placement
Sponsored placement may improve visibility within designated sections of the Platform.

175.3 Paid Promotion
Participation may require payment of advertising fees.

176. SPONSORED LISTINGS

176.1 Sponsored Status
Business Partners may purchase sponsored placements.

176.2 Disclosure
Sponsored content may be identified through labels, badges, indicators, disclosures, or other methods determined by Frebulous.

176.3 Marketplace Design
Frebulous may determine how sponsored content appears.

177. SEARCH PROMOTION PRODUCTS

177.1 Search Visibility
Advertising products may provide increased visibility within search environments.

177.2 Availability
Availability of promotional products may vary.

177.3 Placement Rights
Frebulous shall determine placement methodologies.

178. CATEGORY PROMOTIONS

178.1 Category Visibility
Business Partners may purchase visibility within specific categories.

178.2 Category Placement
Placement opportunities may vary across categories.

178.3 Rotation
Frebulous may rotate promotional placements.

179. LOCATION-BASED PROMOTIONS

179.1 Geographic Advertising
Advertising products may be targeted by:

• (a) city;
• (b) region;
• (c) service area;
• (d) operational zone.

179.2 Geographic Availability
Availability may vary by location.

180. CPC ADVERTISING

180.1 Cost Per Click Programs
Frebulous may offer Cost Per Click (CPC) advertising products.

180.2 Billing
Charges may be based on clicks generated according to Platform methodologies.

180.3 Fraud Protection
Frebulous may investigate invalid click activity.

181. CPM ADVERTISING

181.1 Cost Per Mille Programs
Frebulous may offer Cost Per Mille (CPM) advertising products.

181.2 Measurement
Charges may be based on impressions or other measurement standards established by Frebulous.

181.3 Reporting
Advertising reports may be provided through merchant tools.

182. CPA ADVERTISING

182.1 Cost Per Acquisition Programs
Frebulous may offer Cost Per Acquisition (CPA) advertising programs.

182.2 Measurement Standards
Frebulous may determine acquisition qualification criteria.

182.3 Operational Requirements
Participation may be subject to additional requirements.

183. FEATURED PLACEMENTS

183.1 Featured Visibility
Business Partners may purchase featured placement opportunities.

183.2 Limited Inventory
Featured positions may be limited.

183.3 Placement Decisions
Frebulous shall determine placement methodology.

184. PROMOTIONAL BADGES

184.1 Visibility Enhancements
Frebulous may provide promotional indicators.

184.2 Temporary Status
Promotional designations may be temporary.

184.3 Removal Rights
Promotional status may be removed at any time.

185. FREBULOUS MAGIC CARE BADGE

185.1 Award Program
Frebulous may award the Frebulous Magic Care Badge to qualifying Business Partners.

185.2 Eligibility Factors
Eligibility may consider:

• (a) service quality;
• (b) ratings;
• (c) reviews;
• (d) customer satisfaction;
• (e) complaint history;
• (f) operational reliability;
• (g) marketplace trust.

185.3 No Purchase Requirement
The badge is not automatically purchased through advertising participation.

185.4 Independent Evaluation
Frebulous may independently evaluate eligibility.

186. MAGIC CARE BADGE REMOVAL

186.1 Revocation Rights
Frebulous may remove the badge at any time.

186.2 Examples
Removal may occur due to:

• (a) policy violations;
• (b) fraud concerns;
• (c) service failures;
• (d) customer complaints;
• (e) operational concerns.

186.3 No Compensation
Removal does not create any entitlement to compensation.

187. ADVERTISING ELIGIBILITY

187.1 Participation Requirements
Advertising participation may require compliance with Platform standards.

187.2 Merchant Reviews
Frebulous may review merchants before approving advertising participation.

187.3 Marketplace Integrity
Approval decisions may consider marketplace trust and safety.

188. ADVERTISEMENT APPROVAL

188.1 Approval Rights
Frebulous may approve or reject advertisements.

188.2 No Obligation
Frebulous is not obligated to accept advertising requests.

188.3 Marketplace Standards
Advertisements must comply with Platform requirements.

189. ADVERTISEMENT REJECTION

189.1 Grounds
Advertisements may be rejected due to:

• (a) misleading claims;
• (b) policy violations;
• (c) legal concerns;
• (d) inappropriate content;
• (e) operational risks.

189.2 Correction Opportunities
Frebulous may permit revisions before approval.

190. ADVERTISEMENT SUSPENSION

190.1 Suspension Authority
Frebulous may suspend advertising campaigns.

190.2 Reasons
Campaigns may be suspended where:

• (a) fraud is suspected;
• (b) complaints arise;
• (c) policy violations occur;
• (d) legal concerns arise.

190.3 Marketplace Protection
Suspension decisions may be made immediately.

191. ADVERTISEMENT REMOVAL

191.1 Removal Rights
Frebulous may remove advertisements.

191.2 Immediate Action
Removal may occur without prior notice where necessary.

191.3 Operational Protection
Removal rights exist to protect customers and marketplace integrity.

192. ADVERTISING CONTENT

192.1 Truthful Advertising
Advertisements must be truthful and accurate.

192.2 Prohibited Claims
Advertisements shall not contain:

• (a) false claims;
• (b) deceptive representations;
• (c) misleading guarantees;
• (d) unlawful content.

192.3 Verification
Frebulous may require substantiation of advertising claims.

193. COMPARATIVE ADVERTISING

193.1 Fair Competition
Comparative advertising must remain lawful and accurate.

193.2 Competitor References
Frebulous may restrict competitor references.

193.3 Marketplace Harmony
Frebulous may remove content that creates unnecessary disputes.

194. ADVERTISING FEES

194.1 Charges
Advertising fees shall be determined by Frebulous.

194.2 Billing Methods
Fees may be collected through:

• (a) settlement deductions;
• (b) direct payments;
• (c) prepaid balances;
• (d) future payment systems.

194.3 Additional Charges
Taxes and other charges may apply.

195. NO ADVERTISING REFUNDS

195.1 General Rule
Advertising fees are generally non-refundable.

195.2 No Performance Guarantees
Frebulous does not guarantee:

• (a) impressions;
• (b) clicks;
• (c) conversions;
• (d) orders;
• (e) revenue.

195.3 Marketplace Variables
Advertising outcomes depend upon numerous factors outside Frebulous' control.

196. NO MINIMUM RESULTS GUARANTEE

196.1 No Guarantee
Frebulous does not guarantee advertising performance.

196.2 Business Risk
Advertising participation involves commercial risk.

196.3 Independent Decisions
Business Partners remain responsible for advertising decisions.

197. ADVERTISING REPORTS

197.1 Reporting Tools
Frebulous may provide campaign reports.

197.2 Metrics
Reports may include:

• (a) impressions;
• (b) clicks;
• (c) views;
• (d) conversions;
• (e) engagement metrics.

197.3 Informational Nature
Reports are provided for informational purposes.

198. INVALID ACTIVITY

198.1 Prohibited Conduct
Business Partners shall not generate artificial advertising activity.

198.2 Examples
Prohibited activities include:

• (a) fake clicks;
• (b) click farms;
• (c) automated interactions;
• (d) artificial traffic;
• (e) fraudulent conversions.

198.3 Enforcement
Violations may result in suspension, delisting, or financial recovery.

199. MARKETPLACE FAIRNESS

199.1 Balanced Marketplace
Frebulous seeks to maintain a balanced marketplace environment.

199.2 Commercial Flexibility
Commercial opportunities may vary among merchants.

199.3 Operational Considerations
Marketplace decisions may consider customer interests and platform sustainability.

200. FREBULOUS PROMOTIONAL RIGHTS

200.1 Platform Promotion
Frebulous may promote:

• (a) Platform services;
• (b) affiliated services;
• (c) partner services;
• (d) company-operated services;
• (e) future service centers.

200.2 Marketplace Authority
Frebulous retains full authority regarding promotional strategies.

201. COMPANY-OPERATED SERVICES

201.1 Future Expansion
Frebulous may launch company-operated service centers.

201.2 Competitive Participation
Company-operated services may compete with Business Partners.

201.3 No Restriction
Nothing in this Agreement limits such expansion.

202. VISIBILITY MANAGEMENT RIGHTS

202.1 Platform Control
Frebulous retains exclusive authority regarding:

• (a) search visibility;
• (b) rankings;
• (c) sponsored placements;
• (d) category placements;
• (e) promotional opportunities;
• (f) discovery systems.

202.2 Marketplace Optimization
Visibility systems may be modified at any time to improve customer experience, operational efficiency, business sustainability, fraud prevention, and marketplace performance.

203. CUSTOMER SUPPORT FRAMEWORK

203.1 Customer Assistance
Customers may contact Frebulous regarding:

• (a) service quality concerns;
• (b) delays;
• (c) damaged garments;
• (d) missing garments;
• (e) footwear issues;
• (f) incorrect orders;
• (g) billing concerns;
• (h) refund requests;
• (i) complaints.

203.2 Complaint Channels
Complaints may be submitted through:

• (a) mobile applications;
• (b) websites;
• (c) email;
• (d) support systems;
• (e) future customer support channels.

203.3 Centralized Management
Frebulous may centrally manage complaint handling processes.

204. CUSTOMER COMPLAINT RIGHTS

204.1 Right to Raise Complaints
Customers may raise complaints regarding services received through the Platform.

204.2 Good Faith Requirement
Complaints should be submitted honestly and in good faith.

204.3 Review Authority
Frebulous may review all complaints submitted through the Platform.

205. SERVICE QUALITY COMPLAINTS

205.1 Service Standards
Customers may raise concerns regarding:

• (a) cleaning quality;
• (b) finishing quality;
• (c) garment condition;
• (d) footwear condition;
• (e) odor issues;
• (f) stain removal results.

205.2 Investigation
Frebulous may investigate service quality concerns.

205.3 Merchant Cooperation
Business Partners shall cooperate with complaint investigations.

206. DELAY COMPLAINTS

206.1 Timeliness Expectations
Customers may raise concerns regarding delayed service completion.

206.2 Review Factors
Reviews may consider:

• (a) promised timelines;
• (b) actual timelines;
• (c) customer communications;
• (d) operational circumstances.

206.3 Resolution Rights
Frebulous may determine appropriate resolutions.

207. MISSING ITEM COMPLAINTS

207.1 Missing Garments
Customers may report missing garments or missing footwear.

207.2 Investigation Rights
Frebulous may investigate missing item claims.

207.3 Evidence Collection
Relevant records may be requested from:

• (a) customers;
• (b) merchants;
• (c) delivery partners;
• (d) operational systems.

208. INCORRECT ITEM COMPLAINTS

208.1 Wrong Item Delivery
Customers may report receipt of incorrect items.

208.2 Correction Measures
Frebulous may facilitate corrective action.

208.3 Merchant Cooperation
Business Partners shall reasonably cooperate.

209. ODOR AND CLEANLINESS COMPLAINTS

209.1 Service Expectations
Customers may raise concerns regarding:

• (a) odor;
• (b) cleanliness;
• (c) finishing quality;
• (d) presentation.

209.2 Quality Review
Frebulous may review quality concerns.

210. STAIN REMOVAL DISPUTES

210.1 Customer Concerns
Customers may dispute stain removal outcomes.

210.2 Technical Evaluation
Investigations may consider:

• (a) garment condition;
• (b) stain type;
• (c) treatment methods;
• (d) merchant records.

210.3 No Guaranteed Results
Not all stains can be completely removed.

211. SHRINKAGE CLAIMS

211.1 Claim Rights
Customers may report shrinkage concerns.

211.2 Evidence Review
Investigations may consider:

• (a) fabric type;
• (b) care instructions;
• (c) merchant processing methods;
• (d) supporting evidence.

211.3 Technical Assessment
Frebulous may seek additional information where necessary.

212. COLOR FADE CLAIMS

212.1 Reporting Rights
Customers may report fading, discoloration, or color transfer issues.

212.2 Investigation
Claims may be reviewed based on available evidence.

212.3 Merchant Participation
Merchants shall cooperate with investigations.

213. GARMENT DAMAGE CLAIMS

213.1 Customer Rights
Customers may submit claims for alleged garment damage.

213.2 Examples
Claims may involve:

• (a) tearing;
• (b) burns;
• (c) discoloration;
• (d) shrinkage;
• (e) deformation;
• (f) damage to accessories.

213.3 Investigation Rights
Frebulous may investigate all damage claims.

214. FOOTWEAR DAMAGE CLAIMS

214.1 Scope
Customers may submit footwear-related claims.

214.2 Examples
Claims may include:

• (a) sole damage;
• (b) color issues;
• (c) structural damage;
• (d) cleaning-related damage.

214.3 Investigation
Claims shall be reviewed using available information.

215. LOST ITEM CLAIMS

215.1 Customer Reports
Customers may report lost garments, footwear, or related items.

215.2 Investigation
Frebulous may investigate alleged losses.

215.3 Evidence Collection
Evidence may be requested from all relevant parties.

216. REFUND FRAMEWORK

216.1 Refund Authority
Refund decisions may be made jointly by Frebulous and the Business Partner.

216.2 Customer Protection
Frebulous may issue refunds where necessary to protect customer interests.

216.3 Final Resolution
Refund outcomes may depend on investigation findings.

217. FULL REFUNDS

217.1 Availability
Full refunds may be granted where appropriate.

217.2 Review Factors
Frebulous may consider:

• (a) service quality;
• (b) merchant conduct;
• (c) evidence;
• (d) customer experience.

218. PARTIAL REFUNDS

218.1 Partial Compensation
Partial refunds may be granted where appropriate.

218.2 Flexible Outcomes
Refund amounts may vary according to circumstances.

219. CREDITS AND COUPONS

219.1 Alternative Resolutions
Frebulous may provide:

• (a) account credits;
• (b) coupons;
• (c) promotional benefits;
• (d) goodwill adjustments.

219.2 Commercial Discretion
Such resolutions may be determined at Frebulous' discretion.

220. REFUND INVESTIGATIONS

220.1 Review Rights
Frebulous may investigate refund requests.

220.2 Evidence
Evidence may include:

• (a) order records;
• (b) photographs;
• (c) videos;
• (d) communications;
• (e) merchant records.

221. INVESTIGATION AUTHORITY

221.1 Review Rights
Frebulous may investigate any customer complaint.

221.2 Cooperation Obligation
Business Partners shall cooperate with investigations.

221.3 Information Requests
Relevant information may be requested.

222. EVIDENCE SUBMISSIONS

222.1 Customer Evidence
Customers may submit:

• (a) photographs;
• (b) videos;
• (c) receipts;
• (d) supporting records.

222.2 Merchant Evidence
Business Partners may submit evidence supporting their position.

222.3 Delivery Partner Evidence
Delivery Partners may submit evidence where relevant.

223. EXPERT REVIEWS

223.1 Independent Experts
Frebulous may consult independent experts.

223.2 Technical Assessments
Expert opinions may be considered during investigations.

223.3 Non-Binding Nature
Frebulous may determine the weight assigned to expert opinions.

224. AI-ASSISTED REVIEW SYSTEMS

224.1 Future Systems
Frebulous may implement AI-assisted review tools.

224.2 Operational Support
AI systems may assist investigations.

224.3 Human Oversight
Frebulous may incorporate human review processes.

225. MERCHANT LIABILITY ASSESSMENTS

225.1 Case-by-Case Reviews
Liability assessments shall generally occur on a case-by-case basis.

225.2 Relevant Factors
Reviews may consider:

• (a) negligence;
• (b) evidence;
• (c) merchant conduct;
• (d) customer conduct;
• (e) operational records.

226. GARMENT VALUE VERIFICATION

226.1 Proof Requirements
Frebulous may request proof of value.

226.2 Supporting Documents
Evidence may include:

• (a) invoices;
• (b) purchase records;
• (c) valuation records;
• (d) ownership evidence.

226.3 Verification Rights
Frebulous may independently evaluate submitted information.

227. LUXURY GARMENT CLAIMS

227.1 Specialized Reviews
Luxury garment claims may receive additional scrutiny.

227.2 Documentation
Additional documentation may be required.

227.3 Expert Consultation
Frebulous may consult specialists.

228. WEDDING GARMENT CLAIMS

228.1 Specialized Assessment
Wedding garment claims may be reviewed separately.

228.2 Evidence Requirements
Additional supporting evidence may be required.

228.3 Resolution Framework
Frebulous may establish specialized procedures.

229. FRAUDULENT CLAIMS

229.1 Prohibited Conduct
Fraudulent claims are prohibited.

229.2 Examples
Fraudulent claims may include:

• (a) fabricated damage;
• (b) false ownership claims;
• (c) manipulated evidence;
• (d) deceptive conduct.

229.3 Enforcement
Fraudulent claims may be denied.

230. CUSTOMER ABUSE PREVENTION

230.1 Platform Protection
Frebulous may take action against abusive customers.

230.2 Examples
Abusive conduct may include:

• (a) harassment;
• (b) fraud;
• (c) repeated false claims;
• (d) misuse of support systems.

230.3 Enforcement Rights
Frebulous may restrict Platform access.

231. BLACKLISTS AND RISK SYSTEMS

231.1 Risk Management
Frebulous may maintain internal risk management systems.

231.2 Fraud Prevention
Systems may assist in identifying suspicious behavior.

231.3 Marketplace Protection
Information may be used to protect customers and merchants.

232. POLICE REPORTS

232.1 Reporting Rights
Frebulous may cooperate with law enforcement.

232.2 Serious Cases
Police reports may be filed where appropriate.

232.3 Legal Compliance
Such actions may occur where required by law.

233. LEGAL ACTIONS

233.1 Rights Reserved
Frebulous reserves the right to pursue legal remedies.

233.2 Cooperation
Business Partners shall reasonably cooperate with legal proceedings.

234. APPEAL RIGHTS

234.1 Merchant Appeals
Business Partners may appeal certain complaint decisions.

234.2 Submission Deadline
Appeals should generally be submitted within seven (7) days.

234.3 Review Process
Appeals may be reviewed by appropriate personnel.

235. CLAIM EXPIRATION

235.1 Time Limitations
Claims may be subject to applicable reporting deadlines.

235.2 Operational Requirements
Delayed claims may be more difficult to investigate.

235.3 Evidence Preservation
Timely reporting improves resolution accuracy.

236. RECORD RETENTION

236.1 Complaint Records
Complaint-related information may be retained.

236.2 Retention Period
Records may generally be retained for up to one (1) year or longer where required.

236.3 Legal Requirements
Longer retention periods may apply where legally necessary.

237. RECOVERY OF REFUND COSTS

237.1 Recovery Rights
Frebulous may recover refund-related costs from merchants where appropriate.

237.2 Investigation Requirement
Recoveries shall generally be based upon investigation outcomes.

237.3 Settlement Adjustments
Recoveries may occur through settlement adjustments.

238. COMPENSATION RECOVERY

238.1 Merchant Responsibility
Frebulous may recover compensation amounts associated with merchant-caused losses.

238.2 Financial Adjustments
Adjustments may be made through future settlements.

238.3 Additional Rights
Frebulous may pursue other lawful remedies.

239. CUSTOMER PROTECTION PRINCIPLE

239.1 Marketplace Objective
Frebulous seeks to balance:

• (a) customer protection;
• (b) merchant fairness;
• (c) operational realities;
• (d) marketplace integrity.

239.2 Discretion
Frebulous may determine appropriate resolutions.

240. COMPLAINT MANAGEMENT AUTHORITY

Frebulous retains the authority to investigate complaints, evaluate evidence, determine resolutions, facilitate refunds, assess liability, recover losses, implement fraud prevention measures, and protect marketplace integrity in a manner it reasonably determines appropriate under the circumstances.

241. DATA PROTECTION PRINCIPLES

241.1 Privacy Commitment
Frebulous is committed to protecting personal information, customer information, merchant information, operational information, and Platform data in accordance with applicable laws and internal policies.

241.2 Applicable Framework
Business Partners shall comply with:

• (a) applicable privacy laws;
• (b) data protection laws;
• (c) Digital Personal Data Protection Act, 2023, as amended;
• (d) Information Technology Act, 2000, as amended;
• (e) Platform Privacy Policy;
• (f) Platform Security Policy;
• (g) future compliance requirements.

241.3 Compliance Obligation
Participation on the Platform requires continuous compliance with privacy and security obligations.

242. CUSTOMER DATA ACCESS

242.1 Limited Access
Business Partners may receive limited customer information necessary to fulfill orders.

242.2 Permitted Information
Information may include:

• (a) customer name;
• (b) contact information;
• (c) pickup details;
• (d) delivery information;
• (e) order-related information.

242.3 Need-to-Know Basis
Access shall be limited to information reasonably required for service fulfillment.

243. CUSTOMER DATA OWNERSHIP

243.1 Platform Relationship
Customer relationships generated through the Platform remain subject to Platform policies.

243.2 No Ownership Transfer
Nothing in this Agreement transfers ownership of customer databases to Business Partners.

243.3 Platform Rights
Frebulous retains rights necessary to operate and protect the marketplace.

244. PERMITTED USE OF CUSTOMER DATA

244.1 Operational Purposes
Customer information may only be used for:

• (a) order fulfillment;
• (b) customer support;
• (c) service delivery;
• (d) issue resolution;
• (e) lawful operational purposes approved by Frebulous.

244.2 Restricted Use
Customer information shall not be used beyond authorized purposes.

245. PROHIBITED USE OF CUSTOMER DATA

Business Partners shall not:

• (a) sell customer information;
• (b) rent customer information;
• (c) trade customer information;
• (d) share customer information with competitors;
• (e) create independent marketing databases from Platform data;
• (f) exploit customer information for unauthorized purposes.

246. CUSTOMER DATA DOWNLOADS

246.1 Restrictions
Business Partners shall not download, scrape, harvest, export, compile, or extract customer databases except as expressly authorized.

246.2 Platform Controls
Frebulous may restrict data access.

246.3 Security Measures
Data access controls may be implemented at any time.

247. CUSTOMER MARKETING RESTRICTIONS

247.1 Unauthorized Marketing
Business Partners shall not use customer information for independent marketing activities.

247.2 Promotional Communications
Promotional communications may only occur through authorized mechanisms.

247.3 Marketplace Protection
Frebulous may enforce restrictions to protect marketplace relationships.

248. WHATSAPP MARKETING RESTRICTIONS

248.1 Unauthorized Communications
Business Partners shall not send unauthorized promotional messages to customers.

248.2 Consent Requirements
Automated or manual legal requirements regarding consent must be followed.

248.3 Enforcement
Violations may result in suspension, delisting, or termination.

249. SMS MARKETING RESTRICTIONS

249.1 Prohibited Conduct
Business Partners shall not conduct unauthorized SMS marketing using customer information obtained through the Platform.

249.2 Compliance
All communications must comply with applicable laws and Platform policies.

250. CUSTOMER CALL RESTRICTIONS

250.1 Service Purposes Only
Customer communications should be limited to legitimate service-related purposes.

250.2 Promotional Calls
Unauthorized promotional calls are prohibited.

250.3 Customer Protection
Customer complaints regarding misuse of contact information may trigger investigations.

251. DATA SHARING RESTRICTIONS

251.1 Third-Party Disclosure
Business Partners shall not disclose customer information to unauthorized third parties.

251.2 Agency Restrictions
Customer information shall not be shared with agencies, consultants, contractors, or service providers unless expressly authorized.

251.3 Marketplace Protection
Unauthorized disclosures are strictly prohibited.

252. CUSTOMER DATA SALES

252.1 Absolute Prohibition
Business Partners shall never sell customer information.

252.2 Serious Violation
Sale of customer information constitutes a material breach of this Agreement.

252.3 Enforcement
Violations may result in immediate termination and legal action.

253. DATA RETENTION LIMITS

253.1 Limited Retention
Business Partners shall retain customer information only for legitimate business purposes.

253.2 Retention Period
Unless otherwise required by law, customer-related information should not be retained beyond ninety (90) days after completion of the relevant transaction.

253.3 Deletion Obligation
Information should be deleted when no longer required.

254. TERMINATION DATA OBLIGATIONS

254.1 Data Deletion
Upon suspension, delisting, expiration, or termination, Business Partners shall delete customer information unless retention is required by law.

254.2 Certification Rights
Frebulous may request confirmation of deletion.

254.3 Continuing Obligations
Confidentiality obligations survive termination.

255. DATA AUDIT RIGHTS

255.1 Compliance Reviews
Frebulous may conduct privacy and data protection audits.

255.2 Information Requests
Business Partners shall provide information reasonably requested.

255.3 Verification
Frebulous may verify compliance with data protection requirements.

256. INFORMATION SECURITY OBLIGATIONS

256.1 Security Program
Business Partners shall implement reasonable security measures.

256.2 Security Objectives
Security controls should protect:

• (a) confidentiality;
• (b) integrity;
• (c) availability;
• (d) customer trust.

256.3 Risk Management
Business Partners shall take reasonable measures to prevent unauthorized access.

257. ACCOUNT SECURITY

257.1 Credential Protection
Business Partners shall protect account credentials.

257.2 Unauthorized Access
Credentials shall not be shared with unauthorized individuals.

257.3 Compromise Reporting
Security incidents involving account compromise shall be reported promptly.

258. SYSTEM ACCESS CONTROLS

258.1 Authorized Personnel
Only authorized personnel may access merchant accounts.

258.2 Internal Controls
Business Partners shall maintain appropriate internal access controls.

258.3 Security Reviews
Frebulous may review access management practices.

259. CONFIDENTIAL INFORMATION

259.1 Definition
Confidential Information includes non-public information relating to:

• (a) Frebulous;
• (b) customers;
• (c) merchants;
• (d) operations;
• (e) technology systems;
• (f) commercial arrangements.

259.2 Examples
Confidential Information may include:

• (a) customer data;
• (b) pricing structures;
• (c) advertising information;
• (d) operational processes;
• (e) platform information.

260. CONFIDENTIALITY OBLIGATIONS

260.1 Protection Duty
Business Partners shall protect Confidential Information.

260.2 Non-Disclosure
Confidential Information shall not be disclosed except where authorized.

260.3 Continuing Effect
Confidentiality obligations survive termination.

261. CYBERSECURITY REQUIREMENTS

261.1 Reasonable Security
Business Partners shall implement reasonable cybersecurity practices.

261.2 Examples
Security measures may include:

• (a) password protection;
• (b) device security;
• (c) malware protection;
• (d) software updates;
• (e) access controls.

261.3 Ongoing Responsibility
Security obligations are continuous.

262. DATA BREACH REPORTING

262.1 Reporting Requirement
Business Partners shall promptly notify Frebulous of actual or suspected data breaches.

262.2 Cooperation
Business Partners shall cooperate with investigations.

262.3 Mitigation
Reasonable mitigation efforts shall be undertaken.

263. BREACH INVESTIGATIONS

263.1 Investigation Rights
Frebulous may investigate suspected breaches.

263.2 Information Requests
Relevant information may be requested.

263.3 Corrective Measures
Corrective actions may be required.

264. BREACH RESPONSE ACTIONS

264.1 Emergency Measures
Frebulous may take immediate action to protect customers and the Platform.

264.2 Examples
Actions may include:

• (a) account restrictions;
• (b) suspension;
• (c) access limitations;
• (d) emergency security controls.

265. REGULATORY DISCLOSURES

265.1 Legal Compliance
Frebulous may disclose information to regulators where required.

265.2 Cooperation
Business Partners shall reasonably cooperate with regulatory requirements.

265.3 Government Requests
Information may be disclosed where legally required.

266. CUSTOMER NOTIFICATIONS

266.1 Notification Rights
Frebulous may notify affected customers regarding significant privacy or security incidents.

266.2 Coordination
Business Partners shall coordinate with Frebulous before communicating publicly regarding Platform-related incidents.

266.3 Reputation Protection
Coordinated communication may be required.

267. RECOVERY OF SECURITY LOSSES

267.1 Financial Recovery
Frebulous may recover losses arising from merchant-caused privacy or security violations.

267.2 Scope
Recoveries may include:

• (a) investigation costs;
• (b) remediation costs;
• (c) customer compensation;
• (d) legal expenses;
• (e) regulatory expenses.

268. AI TOOL RESTRICTIONS

268.1 Customer Data Protection
Customer information shall not be uploaded into AI systems in a manner that violates applicable law or Platform policies.

268.2 Responsible Usage
Business Partners shall exercise caution when using AI-assisted tools.

268.3 Compliance Requirement
AI usage must remain compliant with privacy obligations.

269. BIOMETRIC DATA RESTRICTIONS

269.1 Prohibited Processing
Business Partners shall not collect, process, store, analyze, or exploit biometric information obtained through Platform activities unless expressly authorized by law and Frebulous.

269.2 Enhanced Compliance
Additional safeguards may be required where permitted processing occurs.

270. CHILDREN'S DATA

270.1 Special Protection
Business Partners shall comply with all applicable legal requirements relating to children's personal data.

270.2 Restricted Processing
Unauthorized collection or misuse of children's data is prohibited.

271. SENSITIVE PERSONAL DATA

271.1 Restricted Processing
Business Partners shall not process sensitive personal information beyond what is legally necessary.

271.2 Compliance Requirements
Any permitted processing shall comply with applicable laws.

272. PLATFORM MONITORING

272.1 Security Monitoring
Frebulous may monitor Platform activity to protect security and marketplace integrity.

272.2 Automated Systems
Monitoring may involve automated systems and manual reviews.

272.3 Compliance Purpose
Monitoring may support investigations and compliance reviews.

273. DATA RETENTION BY FREBULOUS

273.1 Operational Records
Frebulous may retain records for operational, legal, security, audit, dispute resolution, and compliance purposes.

273.2 Retention Period
Records may be retained for three (3) years or longer where required by law.

273.3 Legal Holds
Retention periods may be extended due to investigations or legal obligations.

274. SURVIVAL OF PRIVACY OBLIGATIONS

274.1 Continuing Effect
Privacy, confidentiality, security, and data protection obligations survive:

• (a) suspension;
• (b) delisting;
• (c) termination;
• (d) expiration of this Agreement.

274.2 Ongoing Compliance
Former Business Partners remain responsible for protecting information obtained through the Platform.

275. DATA GOVERNANCE AUTHORITY

Frebulous retains authority to establish, modify, enforce, audit, investigate, and implement privacy, data protection, confidentiality, information security, cybersecurity, and customer information governance standards necessary to protect customers, merchants, business partners, operational systems, and marketplace integrity.

276. MARKETPLACE INTEGRITY

276.1 Core Principle
Frebulous maintains a zero-tolerance approach toward fraud, deception, manipulation, abuse of marketplace systems, customer exploitation, merchant misconduct, and activities that undermine marketplace integrity.

276.2 Protection Objectives
These provisions exist to protect:

• (a) customers;
• (b) merchants;
• (c) delivery partners;
• (d) business partners;
• (e) Frebulous;
• (f) marketplace reputation.

276.3 Enforcement Authority
Frebulous may investigate, restrict, suspend, delist, terminate, report, or otherwise take action against Business Partners.

277. FRAUD DEFINITION

277.1 Fraudulent Conduct
Fraud includes any act, omission, manipulation, concealment, deception, misrepresentation, or scheme intended to obtain an unauthorized benefit.

277.2 Examples
Fraud may include:

• (a) false listings;
• (b) fake branches;
• (c) manipulated transactions;
• (d) fabricated services;
• (e) false advertising;
• (f) review manipulation;
• (g) invoice manipulation;
• (h) payment fraud;
• (i) refund abuse;
• (j) order manipulation.

278. FALSE BUSINESS INFORMATION

278.1 Accuracy Requirement
Business information must remain accurate.

278.2 Prohibited Conduct
Business Partners shall not provide:

• (a) false addresses;
• (b) false ownership information;
• (c) false licenses;
• (d) false certifications;
• (e) false operational information.

278.3 Enforcement
Violations may result in immediate action.

279. FAKE BRANCHES

279.1 Prohibition
Business Partners shall not create fake, virtual, misleading, inactive, or non-existent branches.

279.2 Service Area Manipulation
Location manipulation intended to increase visibility is prohibited.

279.3 Consequences
Violations may result in:

• (a) delisting;
• (b) suspension;
• (c) termination;
• (d) financial penalties.

280. SERVICE MISREPRESENTATION

280.1 Accurate Services
Business Partners shall accurately represent services.

280.2 Prohibited Conduct
Merchants shall not advertise services they cannot reasonably perform.

280.3 Customer Protection
Frebulous may take action to protect customers from misleading representations.

281. REVIEW SYSTEM

281.1 Customer Reviews
Customers may submit reviews regarding their experiences.

281.2 Customer Ratings
Customers may submit ratings.

281.3 Marketplace Importance
Reviews and ratings may influence marketplace visibility.

282. REVIEW OWNERSHIP

282.1 Platform Content
Reviews submitted through the Platform may be displayed, moderated, analyzed, and retained by Frebulous.

282.2 Display Rights
Frebulous may determine how reviews appear.

282.3 Moderation Authority
Frebulous may review and moderate reviews.

283. REVIEW MANIPULATION

283.1 Strict Prohibition
Business Partners shall not manipulate review systems.

283.2 Examples
Manipulation includes:

• (a) fake reviews;
• (b) purchased reviews;
• (c) fabricated ratings;
• (d) coordinated review schemes;
• (e) review farms.

283.3 Serious Violation
Review manipulation is a material breach of this Agreement.

284. INCENTIVIZED REVIEWS

284.1 Restrictions
Business Partners shall not improperly incentivize reviews.

284.2 Prohibited Conduct
Merchants shall not offer:

• (a) cash rewards;
• (b) gifts;
• (c) discounts;
• (d) compensation

in exchange for misleading reviews.

285. REVIEW THREATS

285.1 Customer Protection
Business Partners shall not intimidate customers regarding reviews.

285.2 Prohibited Conduct
Examples include:

• (a) threats;
• (b) harassment;
• (c) pressure tactics;
• (d) retaliation.

285.3 Enforcement
Violations may result in immediate enforcement action.

286. REVIEW REMOVAL

286.1 Platform Authority
Frebulous may remove reviews.

286.2 Examples
Reviews may be removed where they are:

• (a) fraudulent;
• (b) abusive;
• (c) spam;
• (d) unlawful;
• (e) misleading.

286.3 No Merchant Control
Business Partners may not independently remove reviews.

287. REVIEW DISPUTES

287.1 Merchant Concerns
Business Partners may challenge reviews through approved processes.

287.2 Investigation Rights
Frebulous may investigate disputed reviews.

287.3 Final Decision
Frebulous may determine the final outcome.

288. PLATFORM ABUSE

288.1 Prohibited Activities
Business Partners shall not abuse Platform systems.

288.2 Examples
Platform abuse includes:

• (a) algorithm manipulation;
• (b) fraudulent traffic;
• (c) account misuse;
• (d) system exploitation;
• (e) unauthorized automation.

289. ADVERTISING ABUSE

289.1 Advertising Integrity
Advertising systems shall not be manipulated.

289.2 Prohibited Conduct
Examples include:

• (a) fake clicks;
• (b) fake conversions;
• (c) artificial engagement;
• (d) click fraud.

290. CUSTOMER DIVERSION

290.1 Marketplace Protection
Business Partners shall not improperly divert customers from the Platform.

290.2 Examples
Prohibited conduct includes:

• (a) bypassing marketplace processes;
• (b) unauthorized off-platform transactions;
• (c) customer database extraction.

290.3 Enforcement
Violations may result in financial recoveries and enforcement actions.

291. BRAND MISUSE

291.1 Authorized Use
Business Partners may use approved Frebulous branding in accordance with Platform policies.

291.2 Restrictions
Business Partners shall not:

• (a) misrepresent affiliation;
• (b) claim ownership;
• (c) misuse trademarks;
• (d) damage brand reputation.

291.3 Removal Rights
Frebulous may require immediate removal of branding.

292. UNAUTHORIZED DOMAINS

292.1 Trademark Protection
Business Partners shall not register domains, brands, social profiles, trademarks, trade names, or digital properties likely to cause confusion with Frebulous.

292.2 Enforcement
Frebulous reserves all available legal remedies.

293. SOCIAL MEDIA MISCONDUCT

293.1 Responsible Conduct
Business Partners shall use social media responsibly.

293.2 Prohibited Conduct
Business Partners shall not:

• (a) spread false information;
• (b) disclose confidential information;
• (c) harass customers;
• (d) damage marketplace integrity.

294. CUSTOMER ABUSE

294.1 Respect Requirement
Customers shall be treated respectfully.

294.2 Prohibited Conduct
Examples include:

• (a) harassment;
• (b) threats;
• (c) discrimination;
• (d) intimidation;
• (e) abusive communications.

294.3 Zero-Tolerance Policy
Serious misconduct may result in immediate termination.

295. FRAUD INVESTIGATIONS

295.1 Investigation Rights
Frebulous may investigate suspected misconduct.

295.2 Evidence Sources
Investigations may consider:

• (a) customer reports;
• (b) merchant records;
• (c) delivery partner information;
• (d) system logs;
• (e) communications;
• (f) photographs;
• (g) videos.

295.3 Cooperation
Business Partners shall cooperate with investigations.

296. SUSPENSION AUTHORITY

296.1 Temporary Suspension
Frebulous may temporarily suspend a Business Partner.

296.2 Reasons
Suspension may occur due to:

• (a) fraud concerns;
• (b) customer complaints;
• (c) policy violations;
• (d) legal concerns;
• (e) security concerns.

296.3 Immediate Action
Suspensions may occur without prior notice where necessary.

297. DELISTING AUTHORITY

297.1 Temporary Delisting
Frebulous may temporarily remove visibility from the Platform.

297.2 Permanent Delisting
Frebulous may permanently remove merchants from the marketplace.

297.3 Marketplace Protection
Delisting decisions may be made to protect customers and marketplace integrity.

298. IMMEDIATE TERMINATION

298.1 Termination Rights
Frebulous may immediately terminate participation.

298.2 Grounds
Termination may occur due to:

• (a) fraud;
• (b) illegal activities;
• (c) data breaches;
• (d) theft;
• (e) customer abuse;
• (f) brand misuse;
• (g) review manipulation;
• (h) serious misconduct.

298.3 No Prior Notice Requirement
Immediate termination may occur without advance notice.

299. APPEALS PROCESS

299.1 Appeal Rights
Business Partners may appeal certain enforcement decisions.

299.2 Appeal Deadline
Appeals should generally be submitted within forty-five (45) days.

299.3 Review Authority
Appeals may be reviewed by operational, compliance, legal, or management teams.

299.4 Final Decision
Frebulous may issue a final determination.

300. TERMINATION BY MERCHANT

300.1 Voluntary Exit
Business Partners may terminate participation.

300.2 Notice
Reasonable notice should be provided where practical.

300.3 Outstanding Obligations
Termination does not eliminate existing obligations.

301. POST-TERMINATION SETTLEMENT HOLDS

301.1 Hold Rights
Frebulous may retain pending earnings following termination.

301.2 Purpose
Holds may be applied for:

• (a) refunds;
• (b) claims;
• (c) investigations;
• (d) legal obligations.

301.3 Duration
Settlement holds may remain in place for up to three (3) years where necessary.

302. SURVIVING CLAIMS

302.1 Continuing Rights
Claims relating to fraud, misconduct, data breaches, intellectual property violations, confidentiality breaches, and legal obligations may survive termination.

302.2 Enforcement
Frebulous may continue pursuing remedies after termination.

303. RECOVERY RIGHTS AFTER TERMINATION

303.1 Continuing Recoveries
Frebulous may recover:

• (a) overpayments;
• (b) refunds;
• (c) damages;
• (d) penalties;
• (e) losses.

303.2 No Limitation
Termination shall not restrict lawful recovery rights.

304. ENFORCEMENT AUTHORITY

Frebulous retains the right to investigate misconduct, suspend access, remove visibility, terminate participation, recover losses, report unlawful conduct, cooperate with law enforcement, protect customers, preserve marketplace integrity, and enforce this Agreement to the fullest extent permitted by applicable law.

305. INTELLECTUAL PROPERTY OWNERSHIP

305.1 Frebulous Ownership
All rights, title, and interest in and to the Frebulous Platform remain the exclusive property of Frebulous or its licensors.

305.2 Protected Assets
Protected assets include:

• (a) trademarks;
• (b) logos;
• (c) brand names;
• (d) software;
• (e) mobile applications;
• (f) websites;
• (g) source code;
• (h) databases;
• (i) business methods;
• (j) content;
• (k) algorithms;
• (l) documentation.

305.3 Reservation of Rights
All rights not expressly granted are reserved by Frebulous.

306. LIMITED BRAND LICENSE

306.1 Limited Authorization
Subject to this Agreement, Frebulous may permit Business Partners to identify themselves as a participating Business Partner of the Platform.

306.2 Scope
Such authorization is:

• (a) non-exclusive;
• (b) non-transferable;
• (c) revocable;
• (d) limited.

306.3 No Ownership
No ownership rights are transferred.

307. FREBULOUS TRADEMARKS

307.1 Trademark Rights
Frebulous trademarks remain the exclusive property of Frebulous.

307.2 Examples
Protected assets may include:

• (a) Frebulous;
• (b) Frebulous logos;
• (c) Frebulous Magic Care Badge;
• (d) future trademarks;
• (e) future service marks.

307.3 Protection
Business Partners shall respect all trademark rights.

308. BRAND USAGE REQUIREMENTS

308.1 Proper Usage
Approved branding shall be used professionally.

308.2 Compliance
Business Partners shall comply with branding standards issued by Frebulous.

308.3 Marketplace Integrity
Brand usage shall not mislead customers.

309. BRAND REVOCATION RIGHTS

309.1 Immediate Revocation
Frebulous may revoke branding permissions at any time.

309.2 Removal Requirement
Business Partners shall promptly remove affected materials.

309.3 Continued Use
Unauthorized continued use constitutes infringement.

310. PROHIBITED INTELLECTUAL PROPERTY ACTIVITIES

Business Partners shall not:

• (a) copy Platform software;
• (b) reverse engineer systems;
• (c) reproduce proprietary materials;
• (d) exploit confidential technology;
• (e) bypass security mechanisms.

311. DOMAIN NAME RESTRICTIONS

311.1 Prohibited Registrations
Business Partners shall not register domains likely to create confusion with Frebulous.

311.2 Marketplace Protection
Frebulous may seek transfer, cancellation, or legal remedies.

311.3 No Authorization
Participation does not authorize domain registrations using Frebulous branding.

312. SOCIAL MEDIA RESTRICTIONS

312.1 Branding Controls
Business Partners shall not create misleading social media accounts suggesting ownership of Frebulous.

312.2 Customer Protection
Marketplace confusion shall be avoided.

312.3 Enforcement
Frebulous may require immediate corrective action.

313. FEEDBACK LICENSE

313.1 Merchant Suggestions
Business Partners may provide feedback regarding Platform operations.

313.2 License
Feedback may be used by Frebulous without restriction.

313.3 No Compensation
No compensation shall be owed for feedback usage.

314. PLATFORM IMPROVEMENTS

314.1 Development Rights
Frebulous may improve, modify, replace, or redesign Platform features.

314.2 Independent Development
Frebulous retains full rights regarding Platform evolution.

314.3 No Approval Required
Merchant approval is not required for Platform improvements.

315. DISCLAIMER OF WARRANTIES

315.1 As Available Basis
The Platform is provided on an "as available" and "as is" basis.

315.2 No Guarantees
Frebulous does not guarantee:

• (a) uninterrupted availability;
• (b) error-free performance;
• (c) continuous operation;
• (d) specific outcomes;
• (e) customer demand.

315.3 Technical Interruptions
Temporary interruptions may occur.

316. MARKETPLACE DISCLAIMER

316.1 Platform Nature
Frebulous operates a technology-enabled marketplace.

316.2 Independent Businesses
Business Partners remain independently responsible for their services.

316.3 Customer Decisions
Customer purchasing decisions remain outside Frebulous' control.

317. LIMITATION OF LIABILITY

317.1 Maximum Extent Permitted
To the maximum extent permitted by law, Frebulous shall not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages.

317.2 Excluded Damages
Excluded damages include:

• (a) lost profits;
• (b) lost revenue;
• (c) lost business opportunities;
• (d) reputational harm;
• (e) goodwill losses;
• (f) indirect economic losses.

318. LIABILITY CAP

318.1 Aggregate Liability
To the maximum extent permitted by law, Frebulous' total aggregate liability arising out of or relating to this Agreement shall not exceed the total commissions actually earned by Frebulous from the affected Business Partner during the three (3) months immediately preceding the event giving rise to the claim.

318.2 Single Recovery
Business Partners shall not recover multiple times for the same loss.

318.3 Legal Limitations
Nothing in this Agreement limits liability where limitation is prohibited by law.

319. MERCHANT LIABILITY

319.1 Independent Responsibility
Business Partners remain responsible for their own acts and omissions.

319.2 Examples
Responsibility may include:

• (a) service quality;
• (b) customer claims;
• (c) legal compliance;
• (d) employee conduct;
• (e) contractor conduct.

320. MERCHANT INDEMNITY

320.1 Indemnification Obligation
The Business Partner shall defend, indemnify, and hold harmless Frebulous and its:

• (a) directors;
• (b) officers;
• (c) employees;
• (d) affiliates;
• (e) shareholders;
• (f) contractors;
• (g) agents;
• (h) business partners.

320.2 Covered Claims
Indemnity applies to claims arising from:

• (a) merchant misconduct;
• (b) fraud;
• (c) negligence;
• (d) service failures;
• (e) legal violations;
• (f) intellectual property violations;
• (g) privacy violations;
• (h) contractual breaches.

321. THIRD-PARTY CLAIMS

321.1 Cooperation
Business Partners shall reasonably cooperate regarding third-party claims.

321.2 Information Requests
Relevant information may be requested.

321.3 Defense Rights
Frebulous may manage legal defense strategies where appropriate.

322. LEGAL COMPLIANCE

322.1 Compliance Obligation
Business Partners shall comply with applicable laws.

322.2 Examples
Applicable laws may include:

• (a) consumer laws;
• (b) tax laws;
• (c) privacy laws;
• (d) labor laws;
• (e) commercial regulations.

323. FORCE MAJEURE

323.1 Excused Performance
Neither Party shall be liable for delays caused by events beyond reasonable control.

323.2 Examples
Force majeure events include:

• (a) floods;
• (b) earthquakes;
• (c) fires;
• (d) pandemics;
• (e) government actions;
• (f) internet failures;
• (g) telecommunications failures;
• (h) war;
• (i) civil unrest.

323.3 Mitigation
Affected parties shall use reasonable efforts to mitigate impacts.

324. DISPUTE RESOLUTION

324.1 Good Faith Resolution
Parties shall first attempt to resolve disputes through good-faith discussions.

324.2 Internal Escalation
Disputes may first be escalated through designated channels.

324.3 Commercial Resolution
Reasonable efforts shall be made to resolve disputes efficiently.

325. ONLINE DISPUTE RESOLUTION

325.1 Digital Processes
Frebulous may facilitate dispute resolution through digital systems.

325.2 Electronic Communications
Disputes may be addressed using:

• (a) email;
• (b) online portals;
• (c) virtual meetings;
• (d) electronic submissions.

326. ARBITRATION AGREEMENT

326.1 Binding Arbitration
Subject to applicable law, disputes not resolved through informal processes shall be referred to arbitration.

326.2 Scope
Arbitration applies to disputes relating to:

• (a) this Agreement;
• (b) Platform participation;
• (c) commercial arrangements;
• (d) payments;
• (e) advertising;
• (f) marketplace activities.

327. ARBITRATION PROCEDURE

327.1 Seat of Arbitration
The seat and venue of arbitration shall be Gujarat, India.

327.2 Language
Arbitration proceedings shall be conducted in English.

327.3 Arbitrator
Disputes shall generally be resolved by a sole arbitrator.

327.4 Governing Law
Arbitration shall be governed by the Arbitration and Conciliation Act, 1996, as amended.

328. COURT JURISDICTION

328.1 Jurisdiction
Subject to applicable law, courts within the State of Gujarat shall possess jurisdiction over matters not subject to arbitration.

328.2 Interim Relief
Nothing prevents either Party from seeking interim relief from competent courts.

329. CLASS ACTION WAIVER

329.1 Individual Claims
To the maximum extent permitted by law, disputes shall be pursued individually.

329.2 No Collective Proceedings
Parties waive participation in class or representative actions where legally permissible.

330. NOTICES

330.1 Electronic Notices
Frebulous may provide notices electronically.

330.2 Approved Channels
Notices may be delivered through:

• (a) email;
• (b) applications;
• (c) dashboards;
• (d) SMS;
• (e) future communication channels.

330.3 Effective Delivery
Electronic notices shall generally be deemed delivered upon transmission.

331. LEGAL NOTICE ADDRESS

331.1 Company Contact
Legal notices may be sent to:
Frebulous Private Limited
SF59, Sidhheshwar HallMark, Ajwa Road
Vadodara - 390019
Gujarat, India
Email: legal@frebulous.com

331.2 Updated Information
Frebulous may update notice information from time to time.

332. ASSIGNMENT

332.1 Frebulous Rights
Frebulous may assign, transfer, delegate, restructure, merge, or reorganize its rights and obligations.

332.2 Merchant Restrictions
Business Partners may not assign rights without prior written approval.

333. RELATIONSHIP OF PARTIES

333.1 Independent Businesses
Nothing creates:

• (a) employment;
• (b) agency;
• (c) partnership;
• (d) joint venture.

333.2 Independent Operations
Business Partners remain independently operated businesses.

334. SEVERABILITY

334.1 Continuing Validity
If any provision is found invalid, remaining provisions shall remain enforceable.

334.2 Modification
Invalid provisions may be modified to the minimum extent necessary.

335. WAIVER

335.1 No Implied Waiver
Failure to enforce a provision shall not constitute a waiver.

335.2 Written Waivers
Waivers generally require written authorization.

336. SURVIVAL

336.1 Continuing Provisions
The following provisions survive termination where applicable:

• (a) confidentiality;
• (b) privacy obligations;
• (c) payment obligations;
• (d) indemnities;
• (e) liability limitations;
• (f) dispute resolution;
• (g) intellectual property protections.

337. ENTIRE AGREEMENT

337.1 Complete Understanding
This Agreement constitutes the complete understanding between the Parties regarding marketplace participation.

337.2 Supersession
Prior understandings relating to the same subject matter are superseded.

338. AMENDMENTS

338.1 Modification Rights
Frebulous may amend this Agreement.

338.2 Notification
Changes may be communicated electronically.

338.3 Acceptance
Continued Platform participation may constitute acceptance of amendments.

339. GOVERNING LAW

339.1 Applicable Law
This Agreement shall be governed by the laws of India.

339.2 Compliance
All provisions shall be interpreted consistent with applicable law.

340. RESERVATION OF RIGHTS

Frebulous reserves all rights, remedies, protections, defenses, operational authorities, marketplace controls, intellectual property rights, enforcement powers, and legal protections not expressly granted under this Agreement.

341. ELECTRONIC ACCEPTANCE

341.1 Electronic Agreement
This Agreement may be accepted electronically through the Frebulous Platform.

341.2 Binding Acceptance
A Business Partner shall be deemed to have accepted this Agreement upon:

• (a) account creation;
• (b) onboarding completion;
• (c) clicking an acceptance button;
• (d) digital confirmation;
• (e) continuing participation on the Platform;
• (f) accepting orders through the Platform.

341.3 Legal Validity
Electronic acceptance shall have the same force and effect as a physical signature to the maximum extent permitted by applicable law.

342. ELECTRONIC RECORDS

342.1 Digital Storage
Frebulous may maintain electronic records relating to this Agreement.

342.2 Evidentiary Value
Electronic records may serve as evidence in any dispute, investigation, audit, arbitration, legal proceeding, or regulatory matter.

342.3 Authenticity
Platform-generated records shall be presumed accurate unless proven otherwise.

343. MERCHANT REPRESENTATIONS

The Business Partner represents and warrants that:

• (a) all information provided is accurate;
• (b) onboarding documents are genuine;
• (c) the Business Partner possesses authority to enter into this Agreement;
• (d) participation does not violate any legal obligation;
• (e) participation does not violate any third-party rights;
• (f) the Business Partner shall comply with applicable laws.

344. MERCHANT DECLARATIONS

The Business Partner acknowledges and declares that:

• (a) it has read this Agreement;
• (b) it understands this Agreement;
• (c) it voluntarily accepts this Agreement;
• (d) it had adequate opportunity to seek independent legal advice;
• (e) it agrees to be bound by all Platform policies.

345. REGULATORY COMPLIANCE DECLARATION

345.1 Ongoing Compliance
Business Partners shall maintain compliance with applicable laws and regulations.

345.2 Notification Requirement
Material compliance failures shall be disclosed promptly.

345.3 Investigation Cooperation
Business Partners shall cooperate with lawful investigations.

346. PLATFORM POLICY ACCEPTANCE

346.1 Additional Policies
Business Partners agree to comply with all Platform policies.

346.2 Incorporated Documents
The following documents form part of this Agreement:

• (a) Privacy Policy;
• (b) Security Policy;
• (c) Terms of Use;
• (d) Grievance Policy;
• (e) Advertising Policies;
• (f) future Platform policies.

346.3 Future Policies
Frebulous may introduce additional policies from time to time.

347. COMMUNICATION CONSENT

347.1 Business Communications
Business Partners consent to receiving communications from Frebulous.

347.2 Communication Channels
Communications may be delivered through:

• (a) email;
• (b) mobile applications;
• (c) dashboards;
• (d) SMS;
• (e) phone calls;
• (f) future communication technologies.

347.3 Operational Notices
Business Partners agree to receive operational, compliance, legal, security, and commercial communications.

348. MARKETING COMMUNICATIONS

348.1 Business Updates
Frebulous may provide information regarding products, services, promotions, advertising opportunities, and marketplace programs.

348.2 Opt-Out Rights
Where required by law, opt-out mechanisms may be provided.

349. CONSENT TO PLATFORM MONITORING

349.1 Monitoring Rights
Business Partners consent to monitoring reasonably necessary for:

• (a) security;
• (b) fraud prevention;
• (c) compliance;
• (d) customer protection;
• (e) operational management.

349.2 Data Collection
Platform activity may be logged and analyzed.

350. LOCATION AND OPERATIONAL DATA

350.1 Operational Information
Frebulous may collect operational data relating to Platform usage.

350.2 Service Optimization
Information may be used to improve marketplace services.

350.3 Compliance
Data processing shall remain subject to applicable law.

351. GRIEVANCE REDRESSAL

351.1 Merchant Grievances
Business Partners may submit grievances relating to Platform participation.

351.2 Submission Channels
Grievances may be submitted through approved channels.

351.3 Review Process
Frebulous may review grievances and determine appropriate responses.

352. LEGAL CONTACT INFORMATION

352.1 Legal Communications
Legal matters may be directed to:
legal@frebulous.com

352.2 Business Communications
Frebulous may establish additional communication channels.

353. GRIEVANCE OFFICER CONTACT

353.1 Grievance Contact
Grievances may be directed to:
gr@frebulous.com

353.2 Updated Information
Frebulous may update grievance contact details.

354. NODAL CONTACT

354.1 Regulatory Communications
Regulatory and escalation matters may be directed to:
nodal@frebulous.com

354.2 Administrative Changes
Frebulous may update contact details from time to time.

355. DIGITAL PERSONAL DATA PROTECTION NOTICES

355.1 Privacy Rights
Personal information shall be processed in accordance with applicable law.

355.2 Applicable Framework
Processing activities may be governed by:

• (a) DPDP Act, 2023;
• (b) Information Technology Act, 2000;
• (c) future legal requirements.

355.3 Additional Notices
Frebulous may issue additional privacy notices where necessary.

356. PLATFORM UPDATES

356.1 Service Changes
Frebulous may modify Platform functionality.

356.2 Feature Availability
Features may be introduced, modified, suspended, or removed.

356.3 Business Continuity
Frebulous may implement operational changes without merchant approval.

357. MERCHANT ACKNOWLEDGEMENT

The Business Partner acknowledges that:

• (a) marketplace conditions evolve;
• (b) Platform systems may change;
• (c) algorithms may change;
• (d) visibility may change;
• (e) policies may change;
• (f) commercial structures may change.

358. ANNEXURE A

Merchant Information Requirements
Including but not limited to:

• (a) legal name;
• (b) trade name;
• (c) PAN;
• (d) GST information where applicable;
• (e) banking details;
• (f) contact information;
• (g) operational locations.

359. ANNEXURE B

Commission Schedule
The standard commission range may be between:

• (a) 9%;
• (b) 35%;

or any other percentage determined by Frebulous through applicable commercial arrangements.

360. ANNEXURE C

Advertising Schedule
Advertising products may include:

• (a) CPC;
• (b) CPM;
• (c) CPA;
• (d) sponsored placements;
• (e) featured visibility;
• (f) promotional campaigns.

361. ANNEXURE D

Frebulous Magic Care Badge Program
Badge eligibility may consider:

• (a) ratings;
• (b) reviews;
• (c) service quality;
• (d) complaint history;
• (e) operational reliability;
• (f) marketplace trust indicators.

Badge issuance remains entirely at Frebulous' discretion.

362. ANNEXURE E

Service Categories
Service categories may include:

• (a) laundry services;
• (b) garment care;
• (c) footwear care;
• (d) shoe cleaning;
• (e) fabric care;
• (f) carpet cleaning;
• (g) curtain cleaning;
• (h) specialty cleaning services;
• (i) future approved categories.

363. ANNEXURE F

Restricted Activities
Restricted activities include:

• (a) fraud;
• (b) review manipulation;
• (c) customer data misuse;
• (d) misleading advertisements;
• (e) customer diversion;
• (f) illegal activities;
• (g) platform abuse.

364. ANNEXURE G

Customer Complaint Categories
Complaint categories may include:

• (a) delays;
• (b) service quality;
• (c) damaged garments;
• (d) damaged footwear;
• (e) missing items;
• (f) billing issues;
• (g) refund disputes.

365. ANNEXURE H

Enforcement Measures
Frebulous may impose:

• (a) warnings;
• (b) restrictions;
• (c) visibility reductions;
• (d) payment holds;
• (e) suspension;
• (f) delisting;
• (g) termination;
• (h) legal action.

366. BUSINESS CONTINUITY

366.1 Marketplace Operations
Frebulous may implement measures necessary to maintain marketplace continuity.

366.2 Emergency Actions
Emergency operational actions may be implemented without prior notice.

367. SUCCESSORS AND PERMITTED ASSIGNS

367.1 Binding Effect
This Agreement shall bind and benefit the Parties and their permitted successors and assigns.

367.2 Corporate Transactions
Frebulous may transfer rights in connection with mergers, acquisitions, restructurings, investments, financing transactions, or business transfers.

368. INTERPRETATION PRINCIPLES

368.1 Headings
Headings are included for convenience only.

368.2 Singular and Plural
References to singular terms include plural references where appropriate.

368.3 Gender Neutrality
References shall be interpreted without regard to gender.

369. EXECUTION

369.1 Effective Date
This Agreement becomes effective upon acceptance by the Business Partner.

369.2 Continuing Acceptance
Continued use of the Platform constitutes continuing acceptance of this Agreement.

369.3 Entire Participation Framework
This Agreement governs participation in the Frebulous marketplace unless superseded by a separate written agreement executed by Frebulous.

370. FINAL RESERVATION OF RIGHTS

Frebulous Private Limited reserves all rights, powers, protections, privileges, remedies, defenses, commercial rights, marketplace rights, operational rights, intellectual property rights, enforcement rights, compliance rights, audit rights, advertising rights, visibility rights, technology rights, security rights, legal rights, and equitable remedies available under this Agreement, Platform policies, applicable laws, and principles of equity.

371. EXECUTION BLOCK

Company:
Frebulous Private Limited
CIN: U00000GJ2026PTC000002
Registered Address:
SF59, Sidhheshwar HallMark, Ajwa Road
Vadodara - 390019
Gujarat, India

Legal Email:
legal@frebulous.com

Grievance Email:
gr@frebulous.com

Nodal Email:
nodal@frebulous.com

Business Partner Declaration
By creating an account, submitting onboarding information, accessing merchant tools, accepting orders, advertising on the Platform, or continuing to use Frebulous services, the Business Partner acknowledges and agrees to be legally bound by this Business Partner Master Agreement and all incorporated policies, schedules, guidelines, standards, and future amendments issued by Frebulous.