1. INTRODUCTION
Frebulous Private Limited ("Frebulous", "Company", "we", "us", or "our") recognizes and respects the privacy rights of all individuals who access, browse, register with, interact with, or otherwise use the services, websites, mobile applications, partner portals, customer support systems, communication channels, and related digital platforms operated by the Company (collectively referred to as the "Platform").
This Privacy Policy describes the manner in which Frebulous collects, receives, records, stores, organizes, accesses, uses, processes, shares, transfers, discloses, protects, retains, anonymizes, archives, and deletes information relating to users, customers, delivery partners, business partners, service providers, vendors, contractors, prospective customers, visitors, and other individuals whose information may be processed in connection with the Company's business operations.
Frebulous operates a technology-enabled platform facilitating laundry services, dry-cleaning services, garment care services, footwear cleaning services, footwear restoration services, pickup and delivery services, logistics coordination, order management, customer support, and related convenience services through a network of independent service providers, business partners, delivery personnel, logistics personnel, contractors, and authorized third parties.
The Company is committed to implementing appropriate administrative, organizational, technical, contractual, and physical safeguards designed to ensure the confidentiality, integrity, availability, and security of Personal Data entrusted to us.
This Privacy Policy is intended to comply with applicable laws and regulations, including but not limited to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, applicable consumer protection laws, taxation laws, and other legal or regulatory requirements applicable to the Company.
By accessing or using the Platform, registering an account, placing an order, engaging with customer support, participating in promotional activities, or otherwise interacting with Frebulous, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, you should discontinue access to and use of the Platform immediately.
2. DEFINITIONS
For purposes of this Privacy Policy, the following terms shall have the meanings assigned below unless the context otherwise requires.
"Account" means a registered account created on the Platform by a User.
"Applicable Law" means any law, statute, ordinance, regulation, rule, notification, circular, guideline, governmental directive, judgment, decree, order, regulatory requirement, or legal obligation applicable to the Company.
"Business Partner" means any laundry service provider, dry-cleaning provider, footwear care provider, logistics provider, contractor, merchant, enterprise customer, commercial partner, franchisee, vendor, supplier, or other third party associated with Frebulous.
"Customer" means any person who uses, accesses, browses, or interacts with the Platform for obtaining services.
"Delivery Partner" means any individual or entity engaged in pickup, transportation, logistics, collection, handling, or delivery activities associated with orders facilitated through the Platform.
"Device" means any computer, mobile phone, smartphone, tablet, wearable device, or other electronic equipment used to access the Platform.
"Personal Data" means any information relating to an identified or identifiable natural person and includes any information that can reasonably be linked to an individual.
"Platform" means the Frebulous website, mobile applications, APIs, software systems, partner portals, customer support channels, communication interfaces, and related digital properties.
"Processing" means any operation performed upon information including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, transfer, restriction, erasure, deletion, destruction, anonymization, or archiving.
"User" means any person who accesses or uses the Platform.
3. APPLICABILITY OF THIS POLICY
This Privacy Policy applies to all categories of individuals whose information may be processed by Frebulous, including:
(a) Customers; (b) Registered users; (c) Website visitors; (d) Mobile application users; (e) Delivery partners; (f) Business partners; (g) Corporate customers; (h) Vendors and suppliers; (i) Customer support users; (j) Marketing communication recipients; (k) Job applicants; (l) Prospective customers; (m) Authorized representatives; (n) Persons communicating with Frebulous through any channel.
This Privacy Policy applies irrespective of the method used to access the Platform, including desktop devices, mobile devices, applications, websites, APIs, customer support systems, telephonic communications, emails, text messages, or other communication channels.
4. ACCEPTANCE OF PRIVACY POLICY
By accessing, installing, downloading, registering with, browsing, placing an order through, communicating with, or otherwise using the Platform, you expressly acknowledge and consent to the collection and processing of information as described herein.
You represent and warrant that: (a) You have the legal capacity to enter into binding obligations; (b) Information submitted by you is accurate and complete; (c) You are authorized to provide any information submitted to the Company; (d) You will promptly update information that becomes inaccurate or outdated; (e) Your use of the Platform complies with applicable law.
Where consent is required under Applicable Law, your continued use of the Platform shall constitute consent to the collection and processing of information in accordance with this Privacy Policy.
5. INFORMATION WE COLLECT
Frebulous may collect information directly from users, automatically through technological means, from business partners, from service providers, from payment processors, from authentication providers, and from lawful third-party sources.
5.1 Personal Identification Information
The Company may collect: (a) Full name; (b) First name; (c) Middle name; (d) Last name; (e) Display name; (f) Username; (g) Profile information; (h) Date of birth; (i) Age information; (j) Gender information where voluntarily provided; (k) Profile photograph where voluntarily submitted.
5.2 Contact Information
The Company may collect: (a) Mobile number; (b) Email address; (c) Residential address; (d) Pickup address; (e) Delivery address; (f) Billing address; (g) Alternate contact information; (h) Emergency contact information where applicable.
5.3 Account Registration Information
Users may create accounts using: (a) Mobile number authentication through one-time passwords; (b) Google account authentication. Where Google authentication is used, Frebulous may receive information made available through the user's Google account settings, including: (a) Name; (b) Email address; (c) Profile image; (d) Unique account identifiers. Frebulous does not obtain access to user passwords associated with Google accounts.
5.4 Transaction Information
The Company may collect information relating to: (a) Order identifiers; (b) Service requests; (c) Pickup schedules; (d) Delivery schedules; (e) Laundry preferences; (f) Garment care instructions; (g) Footwear care instructions; (h) Special handling requests; (i) Pricing information; (j) Discounts and promotional benefits; (k) Refund requests; (l) Cancellation requests; (m) Service ratings; (n) Service reviews.
5.5 Payment Information
Frebulous may collect payment-related information including: (a) Payment transaction references; (b) Payment status information; (c) UPI transaction identifiers; (d) Wallet transaction details; (e) Billing information; (f) Refund information; (g) Tax information. Payments may be processed through authorized payment service providers including Razorpay, Cashfree Payments, banking partners, UPI providers, and other regulated financial institutions. Frebulous does not intentionally store complete debit card numbers, credit card numbers, CVV information, PIN information, internet banking passwords, or similar payment credentials except as permitted by law and applicable industry standards.
5.6 Location Information
To facilitate service delivery, the Company may collect: (a) GPS coordinates; (b) Precise location information; (c) Approximate location information; (d) Address information; (e) Pickup location details; (f) Delivery location details; (g) Route information; (h) Location history associated with completed transactions; (i) Geographical service area information. Location information may be used for: (a) Pickup management; (b) Delivery management; (c) Route optimization; (d) Fraud prevention; (e) Service availability determination; (f) Customer support; (g) Security monitoring; (h) Operational analytics.
5.7 Device Information
The Company may automatically collect information relating to: (a) Device model; (b) Device type; (c) Device manufacturer; (d) Operating system; (e) Operating system version; (f) Browser information; (g) Application version; (h) Device identifiers; (i) Network information; (j) IP address; (k) Time zone settings; (l) Language preferences; (m) Device diagnostics; (n) Crash reports.
5.8 Communications Information
Frebulous may collect information relating to communications including: (a) Emails; (b) Customer support tickets; (c) Help desk submissions; (d) Contact forms; (e) Telephone calls; (f) SMS communications; (g) Push notification interactions; (h) Customer feedback; (i) Survey responses; (j) Complaint submissions; (k) Grievance submissions.
5.9 Business Partner Information
The Company may collect information relating to business partners including: (a) Business names; (b) Proprietor information; (c) Corporate registration details; (d) Tax registration details; (e) Contact information; (f) Banking information; (g) Operational information; (h) Compliance documentation; (i) Service capability information.
6. INFORMATION COLLECTED AUTOMATICALLY
When users access the Platform, certain information may be collected automatically through technical means. Such information may include: (a) Usage statistics; (b) Session information; (c) Log files; (d) Device identifiers; (e) Browser activity; (f) Navigation patterns; (g) Clickstream data; (h) Referring URLs; (i) Operating system information; (j) Network information; (k) Crash reports; (l) Performance metrics.
7. SOURCES OF INFORMATION
Information may be collected from: (a) Users directly; (b) Google authentication services; (c) Payment service providers; (d) Business partners; (e) Delivery partners; (f) Customer support interactions; (g) Publicly available sources; (h) Government authorities where legally authorized; (i) Marketing partners; (j) Service providers; (k) Analytics providers.
8. PURPOSES OF PROCESSING
Frebulous may process information for various legitimate business purposes including: (a) Account creation; (b) Identity verification; (c) Authentication; (d) Service fulfillment; (e) Pickup scheduling; (f) Delivery management; (g) Customer support; (h) Complaint resolution; (i) Refund processing; (j) Payment processing; (k) Fraud detection; (l) Security monitoring; (m) Platform maintenance; (n) Regulatory compliance; (o) Internal auditing; (p) Risk management; (q) Business analytics; (r) Service enhancement; (s) Marketing communications where permitted; (t) Legal proceedings; (u) Dispute resolution; (v) Contract enforcement; (w) Operational management.
9. LEGAL BASIS FOR PROCESSING
Frebulous may process Personal Data based upon one or more lawful grounds, including: (a) User consent; (b) Contractual necessity; (c) Compliance with legal obligations; (d) Protection of legitimate business interests; (e) Fraud prevention; (f) Network security; (g) Public interest obligations where applicable; (h) Protection of legal rights and claims.
10. DATA MINIMIZATION
The Company undertakes reasonable efforts to: (a) Limit collection to necessary information; (b) Restrict access to authorized personnel; (c) Periodically review data holdings; (d) Implement retention controls; (e) Delete unnecessary information where appropriate; (f) Anonymize information when feasible.
11. ACCURACY OF INFORMATION
Users are responsible for ensuring that information submitted remains accurate. The Company may rely upon information supplied by users and shall not be liable for losses arising from inaccurate information. Users may update account information through available features or by contacting support.
12. CONSENT MANAGEMENT
Where required, Frebulous shall seek consent prior to collecting Personal Data. Consent may be obtained through: (a) Registration; (b) Platform permissions; (c) Electronic acknowledgements; (d) Written authorizations; (e) Customer support; (f) Other mechanisms. Withdrawal of consent may affect service availability. The Company reserves the right to continue processing where authorized by law notwithstanding withdrawal of consent.
13. DISCLOSURE OF INFORMATION TO BUSINESS PARTNERS
In order to facilitate the services offered through the Platform, Frebulous may disclose certain information to authorized Business Partners strictly on a need-to-know basis and only to the extent reasonably necessary for the performance of services requested by users.
Such Business Partners may include: (a) Laundry service providers; (b) Dry-cleaning service providers; (c) Garment care specialists; (d) Footwear cleaning service providers; (e) Footwear restoration providers; (f) Logistics providers; (g) Delivery personnel; (h) Warehousing providers; (i) Enterprise service providers; (j) Customer support contractors.
Information disclosed may include: (a) Customer name; (b) Pickup address; (c) Delivery address; (d) Contact information; (e) Order information; (f) Service preferences; (g) Delivery instructions; (h) Transaction identifiers.
Business Partners are contractually obligated to maintain confidentiality, security, and lawful processing of information shared with them and may not use such information for unauthorized purposes.
14. DISCLOSURE TO DELIVERY PARTNERS
To facilitate pickup and delivery operations, Frebulous may provide limited information to Delivery Partners, including: (a) Customer name; (b) Mobile number; (c) Pickup location; (d) Delivery location; (e) Order reference number; (f) Service instructions; (g) Route information.
Delivery Partners shall only access information necessary to complete assigned deliveries.
Frebulous requires Delivery Partners to comply with contractual confidentiality obligations and security standards.
Unauthorized use, disclosure, retention, copying, transmission, sale, or exploitation of customer information by Delivery Partners is strictly prohibited.
15. DISCLOSURE TO PAYMENT SERVICE PROVIDERS
Frebulous utilizes regulated payment processing partners to facilitate secure financial transactions.
Such payment processing partners may include: (a) Razorpay; (b) Cashfree Payments; (c) UPI service providers; (d) Banking institutions; (e) Payment gateways; (f) Financial technology providers; (g) Refund processing partners.
Information shared with payment service providers may include: (a) Customer identification information; (b) Transaction identifiers; (c) Payment references; (d) Billing information; (e) Refund requests; (f) Fraud prevention information.
Payment service providers operate under their own privacy policies, regulatory obligations, and security standards. Frebulous encourages users to review the privacy practices of such payment service providers before completing transactions.
16. DISCLOSURE TO SERVICE PROVIDERS
The Company may engage third-party service providers to support business operations.
Such service providers may include: (a) Cloud infrastructure providers; (b) Data hosting providers; (c) Analytics providers; (d) Customer support providers; (e) Communication providers; (f) Marketing service providers; (g) Security service providers; (h) Technology consultants; (i) Professional advisors; (j) Compliance service providers.
These service providers may receive access to information solely for the purpose of performing services on behalf of Frebulous.
Frebulous requires such service providers to implement reasonable security measures and maintain confidentiality obligations.
17. CLOUD HOSTING AND DATA STORAGE
Frebulous may utilize cloud infrastructure services provided by Google Cloud and other authorized technology providers for hosting, storage, processing, security monitoring, backup management, analytics, application performance management, and operational continuity.
Information processed through cloud environments may include: (a) Customer account information; (b) Order information; (c) Operational records; (d) Support records; (e) Transaction records; (f) Security logs; (g) System backups.
The Company implements commercially reasonable measures designed to protect information stored within cloud environments.
Cloud providers may process information in accordance with contractual arrangements, security obligations, and applicable legal requirements.
18. DISCLOSURE FOR LEGAL COMPLIANCE
Frebulous may disclose information where disclosure is necessary or appropriate to: (a) Comply with legal obligations; (b) Comply with court orders; (c) Comply with judicial proceedings; (d) Comply with governmental requests; (e) Comply with regulatory investigations; (f) Comply with law enforcement requests; (g) Protect legal rights; (h) Investigate unlawful conduct; (i) Prevent fraud; (j) Protect public safety.
The Company reserves the right to disclose information where required under Applicable Law.
19. DISCLOSURE DURING CORPORATE TRANSACTIONS
In the event of: (a) Merger; (b) Acquisition; (c) Corporate restructuring; (d) Reorganization; (e) Business transfer; (f) Asset sale; (g) Financing transaction; (h) Insolvency proceeding; (i) Bankruptcy proceeding; (j) Similar corporate transaction, Personal Data and related business information may be transferred to the relevant acquiring, successor, financing, restructuring, or affiliated entity.
Any such transfer shall remain subject to applicable legal requirements and reasonable safeguards.
20. DATA RETENTION
Frebulous retains information only for as long as reasonably necessary to fulfill legitimate business purposes, legal obligations, contractual obligations, operational requirements, dispute resolution needs, fraud prevention requirements, security purposes, and regulatory compliance obligations.
Retention periods may vary depending upon: (a) Nature of information; (b) Purpose of processing; (c) Legal obligations; (d) Regulatory requirements; (e) Contractual requirements; (f) Security considerations.
Information may be retained beyond account closure where required by law or necessary to protect the legitimate interests of the Company.
21. ACCOUNT DELETION
Users may request deletion of their accounts subject to applicable legal, contractual, security, fraud prevention, accounting, taxation, regulatory, and operational requirements.
Upon receipt of a valid deletion request, Frebulous may: (a) Verify identity; (b) Evaluate applicable legal requirements; (c) Restrict account access; (d) Remove certain Personal Data; (e) Retain information required by law; (f) Retain information necessary for dispute resolution; (g) Retain information required for fraud prevention.
Deletion of an account does not necessarily result in immediate deletion of all information where retention remains legally permissible or necessary.
22. DATA ANONYMIZATION
Frebulous may anonymize, aggregate, de-identify, pseudonymize, or otherwise transform information so that it can no longer reasonably identify an individual.
Anonymized information may be used for: (a) Statistical analysis; (b) Business intelligence; (c) Service improvement; (d) Product development; (e) Research activities; (f) Operational reporting; (g) Performance analysis.
Anonymized information may be retained indefinitely where permitted by law.
23. SECURITY PROGRAM
Frebulous maintains a comprehensive information security program designed to protect information against unauthorized access, misuse, alteration, destruction, disclosure, loss, theft, or compromise.
Security measures may include: (a) Encryption controls; (b) Access management systems; (c) Network security controls; (d) Authentication mechanisms; (e) Monitoring systems; (f) Security audits; (g) Vulnerability assessments; (h) Penetration testing; (i) Incident response procedures; (j) Employee training.
The Company's security program is periodically reviewed and updated based upon operational requirements, technological developments, and legal obligations.
24. ENCRYPTION AND TECHNICAL SAFEGUARDS
Frebulous implements commercially reasonable encryption and security technologies designed to protect information during transmission, processing, and storage.
Security controls may include: (a) Encryption in transit; (b) Encryption at rest; (c) Secure socket layer technologies; (d) Transport layer security protocols; (e) Identity management systems; (f) Role-based access controls; (g) Logging systems; (h) Security monitoring tools; (i) Threat detection systems; (j) Backup and recovery mechanisms.
While Frebulous endeavors to implement robust security safeguards, no system, network, software application, communication channel, cloud infrastructure, or electronic storage mechanism can be guaranteed to be completely secure.
Accordingly, users acknowledge that transmission and storage of information occur at their own risk to the extent permitted by Applicable Law.
25. ACCESS CONTROLS
Access to Personal Data is restricted to authorized personnel, contractors, vendors, and service providers who require access for legitimate business purposes.
Access permissions are assigned according to: (a) Job responsibilities; (b) Operational requirements; (c) Security principles; (d) Compliance obligations; (e) Data minimization requirements.
Frebulous may monitor access activities and maintain audit logs for security, compliance, and investigative purposes.
26. EMPLOYEE CONFIDENTIALITY OBLIGATIONS
Employees, contractors, consultants, temporary workers, and authorized representatives of Frebulous who may access Personal Data are subject to confidentiality obligations.
Such obligations may include: (a) Employment agreements; (b) Confidentiality agreements; (c) Internal policies; (d) Information security requirements; (e) Regulatory compliance obligations.
Unauthorized access, disclosure, misuse, copying, transmission, sale, exploitation, or retention of Personal Data may result in disciplinary action, contractual remedies, civil liability, criminal liability, or other legal consequences.
27. INCIDENT RESPONSE AND SECURITY EVENTS
Frebulous maintains procedures designed to identify, assess, contain, investigate, mitigate, document, and respond to information security incidents.
Security incidents may include: (a) Unauthorized access; (b) Unauthorized disclosure; (c) Data breaches; (d) Malware attacks; (e) System intrusions; (f) Credential compromise; (g) Information theft; (h) Service disruptions.
The Company may notify affected individuals, regulators, law enforcement agencies, business partners, or other stakeholders where required by Applicable Law or deemed appropriate under the circumstances.
28. FRAUD PREVENTION AND RISK MANAGEMENT
Frebulous may process information to identify, prevent, investigate, monitor, detect, mitigate, and respond to fraudulent, suspicious, deceptive, abusive, unlawful, or unauthorized activities.
Fraud prevention measures may include: (a) Transaction monitoring; (b) Behavioral analysis; (c) Device verification; (d) Identity verification; (e) Account reviews; (f) Risk assessments; (g) Security investigations.
The Company reserves the right to suspend, restrict, investigate, or terminate accounts where fraud, abuse, security threats, or unlawful activities are suspected.
29. COOKIES AND SIMILAR TECHNOLOGIES
Frebulous may utilize cookies, software development kits, local storage technologies, web beacons, tracking pixels, application identifiers, analytics technologies, and similar mechanisms to facilitate operation of the Platform and enhance user experience.
Such technologies may be used for: (a) User authentication; (b) Session management; (c) Security monitoring; (d) Fraud prevention; (e) Performance optimization; (f) Analytics; (g) Service customization; (h) Operational reporting; (i) User preferences; (j) Platform functionality.
Cookies may be categorized as: (a) Essential cookies; (b) Functional cookies; (c) Performance cookies; (d) Analytics cookies; (e) Security cookies; (f) Preference cookies.
Users may manage cookie preferences through browser settings or device controls. Disabling certain cookies may affect functionality, availability, performance, or accessibility of portions of the Platform.
30. ANALYTICS AND PERFORMANCE MONITORING
Frebulous may collect and analyze information relating to Platform performance, service quality, operational efficiency, user engagement, and business operations.
Analytics activities may include: (a) User interaction analysis; (b) Session measurement; (c) Conversion tracking; (d) Service performance measurement; (e) Operational reporting; (f) Demand forecasting; (g) Business intelligence; (h) Statistical modeling; (i) Quality assurance.
Information processed for analytics purposes may be aggregated, anonymized, pseudonymized, or de-identified where reasonably practicable.
31. MARKETING COMMUNICATIONS
Frebulous may communicate with users regarding services, promotions, offers, updates, announcements, campaigns, surveys, loyalty programs, referral programs, operational notifications, and related matters.
Communications may be delivered through: (a) Email; (b) SMS; (c) Push notifications; (d) Telephone calls; (e) WhatsApp communications where permitted by law; (f) In-app notifications; (g) Website notifications; (h) Other legally permissible channels.
Users may opt out of promotional communications through available preference management mechanisms.
Operational, transactional, security-related, legal, compliance-related, or service-related communications may continue notwithstanding marketing preferences where necessary for operation of the Platform or compliance with legal obligations.
32. USER RIGHTS
Subject to Applicable Law, users may possess certain rights regarding their Personal Data.
Such rights may include: (a) Right to access information; (b) Right to correction of inaccurate information; (c) Right to update information; (d) Right to request deletion of information; (e) Right to withdraw consent where applicable; (f) Right to request details regarding processing activities; (g) Right to grievance redressal; (h) Right to nominate another person where permitted by law; (i) Other rights available under applicable legislation.
Frebulous reserves the right to verify the identity of individuals submitting rights requests prior to taking action.
The Company may decline requests where legally permitted or where compliance would adversely affect legal obligations, security requirements, fraud prevention measures, contractual rights, intellectual property rights, or the rights of other individuals.
33. DIGITAL PERSONAL DATA PROTECTION ACT COMPLIANCE
Frebulous endeavors to comply with applicable obligations arising under the Digital Personal Data Protection Act, 2023 and related legal requirements.
The Company may process Personal Data: (a) For lawful purposes; (b) For specified purposes; (c) For legitimate operational requirements; (d) Pursuant to consent where required; (e) Pursuant to legal obligations; (f) For protection of legal rights; (g) For fraud prevention and security purposes.
Users may exercise rights available under applicable law by contacting the Company through designated support channels.
Nothing in this Privacy Policy shall be interpreted as limiting rights that may be available under Applicable Law.
34. CROSS-BORDER DATA TRANSFERS
Frebulous primarily operates within India. However, certain service providers, infrastructure providers, communication providers, analytics providers, support providers, or affiliated entities may process information in jurisdictions outside India.
Where cross-border transfers occur, Frebulous endeavors to implement reasonable contractual, organizational, technical, and legal safeguards designed to protect information.
Such safeguards may include: (a) Contractual protections; (b) Security requirements; (c) Confidentiality obligations; (d) Access controls; (e) Data minimization practices.
Users acknowledge that information transferred across international borders may become subject to laws applicable within those jurisdictions.
35. CHILDREN'S PRIVACY
The Platform is intended for individuals capable of entering legally binding arrangements under Applicable Law.
Frebulous does not knowingly solicit or intentionally collect Personal Data from children where such collection is prohibited by law.
Where Frebulous becomes aware that information may have been collected from a child in violation of Applicable Law, the Company may take reasonable measures to delete such information, restrict processing, suspend the associated account, or implement other appropriate measures.
Parents, guardians, or lawful representatives who believe information relating to a child has been provided to Frebulous may contact the Company for assistance.
36. THIRD-PARTY SERVICES
The Platform may contain integrations, interfaces, links, content, services, payment systems, communication systems, authentication systems, or functionalities operated by third parties.
Such third parties may include: (a) Google authentication services; (b) Payment service providers; (c) Banking partners; (d) Communication providers; (e) Mapping providers; (f) Analytics providers; (g) Customer support providers; (h) Technology vendors.
Frebulous does not control the privacy practices of independent third parties and shall not be responsible for information processing activities conducted by such entities.
Users are encouraged to review the privacy policies of relevant third parties prior to engaging with their services.
37. GOOGLE ACCOUNT AUTHENTICATION
Where users elect to authenticate through Google Sign-In, Frebulous may receive information authorized by the user through Google's authentication framework.
Such information may include: (a) Name; (b) Email address; (c) Profile image; (d) Unique account identifiers.
Frebulous utilizes such information solely for account management, authentication, customer support, security, and service delivery purposes.
Use of Google authentication remains subject to applicable Google terms, policies, permissions, and privacy requirements.
38. LOCATION DATA PROCESSING
Frebulous may process location information to facilitate pickup and delivery services.
Location information may be used for: (a) Route planning; (b) Service availability determination; (c) Logistics management; (d) Delivery verification; (e) Fraud prevention; (f) Customer support; (g) Operational analytics; (h) Security monitoring.
Users may manage location permissions through device settings.
Certain services may not function properly where location permissions are disabled.
39. CUSTOMER SUPPORT AND CALL RECORDINGS
Frebulous may record, monitor, review, analyze, retain, and process customer support interactions for legitimate business purposes.
Such purposes may include: (a) Service quality monitoring; (b) Training; (c) Compliance verification; (d) Complaint resolution; (e) Fraud prevention; (f) Security investigations; (g) Dispute resolution; (h) Legal compliance.
Call recordings and support records may be retained in accordance with applicable retention requirements.
40. BUSINESS PARTNER DATA PROCESSING
Frebulous may process information relating to Business Partners for purposes including: (a) Onboarding; (b) Verification; (c) Compliance reviews; (d) Contract administration; (e) Service management; (f) Payment processing; (g) Operational coordination; (h) Performance monitoring.
Business Partners represent and warrant that information provided to Frebulous is accurate, complete, current, and lawfully obtained.
41. DELIVERY PARTNER DATA PROCESSING
The Company may process information relating to Delivery Partners for purposes including: (a) Identity verification; (b) Account administration; (c) Assignment management; (d) Route optimization; (e) Operational coordination; (f) Performance assessment; (g) Payment processing; (h) Compliance obligations; (i) Security monitoring.
Delivery Partners acknowledge that certain operational information may be collected and processed as necessary for service delivery and platform integrity.
42. REGULATORY COMPLIANCE
Frebulous may process, retain, disclose, preserve, review, transfer, archive, or otherwise handle information where required to comply with: (a) Judicial orders; (b) Governmental directives; (c) Regulatory requirements; (d) Taxation obligations; (e) Financial reporting requirements; (f) Audit requirements; (g) Law enforcement requests; (h) Legal proceedings.
Nothing contained in this Privacy Policy shall prevent the Company from complying with lawful governmental or regulatory requests.
43. GRIEVANCE REDRESSAL
Users may submit grievances, complaints, concerns, requests, inquiries, privacy-related questions, or rights requests through the contact mechanisms provided by the Company.
Privacy-related communications may be submitted to:
Email: help@frebulous.com
Customer Support: +91 1800 125 5555
Address:
Frebulous Private Limited
SF59, Sidhheshwar HallMark
Ajwa Road
Vadodara 390019
Gujarat, India
The Company shall endeavor to review and address grievances within a reasonable period subject to operational, legal, and regulatory requirements.
44. CHANGES TO THIS PRIVACY POLICY
Frebulous reserves the right to modify, amend, revise, replace, supplement, update, or otherwise change this Privacy Policy at any time.
Changes may be implemented for reasons including: (a) Legal developments; (b) Regulatory developments; (c) Technological changes; (d) Business changes; (e) Service enhancements; (f) Security requirements; (g) Operational requirements.
Updated versions shall become effective upon publication unless otherwise specified.
Continued use of the Platform following publication of revised terms constitutes acknowledgment of the updated Privacy Policy.
45. DISCLAIMER OF WARRANTIES
The Platform, services, systems, communications, and associated technologies are provided on an "as is" and "as available" basis to the maximum extent permitted by Applicable Law.
Frebulous makes no representation or warranty regarding uninterrupted availability, error-free operation, absolute security, or complete protection against all cyber threats, unauthorized access attempts, technological failures, or force majeure events.
46. LIMITATION OF LIABILITY
To the fullest extent permitted by Applicable Law, Frebulous shall not be liable for indirect, incidental, consequential, punitive, special, exemplary, or similar damages arising from: (a) Unauthorized access; (b) Third-party conduct; (c) User misconduct; (d) Service interruptions; (e) Network failures; (f) Technological failures; (g) Cybersecurity incidents; (h) Data loss; (i) Regulatory actions beyond the Company's control.
Nothing contained herein shall exclude liability where such exclusion is prohibited by Applicable Law.
47. SEVERABILITY
If any provision of this Privacy Policy is determined by a court, tribunal, regulatory authority, or competent jurisdiction to be invalid, unlawful, unenforceable, or void, the remaining provisions shall continue in full force and effect.
48. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Subject to Applicable Law, courts having jurisdiction over Vadodara, Gujarat shall possess exclusive jurisdiction in relation to disputes arising from or relating to this Privacy Policy.
49. ENTIRE POLICY
This Privacy Policy constitutes the entire privacy-related understanding between Frebulous and users regarding the collection, processing, use, disclosure, retention, protection, and management of information by the Company.
50. CONTACT INFORMATION
For privacy-related inquiries, requests, complaints, notices, or communications, users may contact:
Frebulous Private Limited
Help Desk Email: help@frebulous.com
Customer Care: +91 1800 125 5555
Registered Office:
SF59, Sidhheshwar HallMark
Ajwa Road
Vadodara 390019
Gujarat, India
By accessing or using the Platform, users acknowledge that they have read, understood, and agreed to this Privacy Policy and consent to the collection, processing, storage, disclosure, transfer, retention, and protection of information in accordance with its terms and Applicable Law.