1. INTRODUCTION
Welcome to Frebulous Private Limited ("Frebulous", "Company", "we", "us", or "our").
These Terms of Use ("Terms") constitute a legally binding agreement between Frebulous and any individual, entity, organization, business, customer, delivery partner, merchant, laundry partner, footwear care partner, visitor, user, or other person accessing or using the Platform ("User", "you", or "your").
Frebulous owns, operates, manages, and provides a technology-enabled platform that facilitates the discovery, scheduling, ordering, pickup, delivery, coordination, and fulfillment of laundry services, dry cleaning services, garment care services, footwear cleaning services, footwear restoration services, and related convenience services through a network of independent third-party service providers.
These Terms govern your access to and use of: (a) The Frebulous website; (b) Mobile applications; (c) Partner portals; (d) Delivery partner applications; (e) APIs and integrations; (f) Customer support systems; (g) Communication channels; (h) Digital services; (i) Technology infrastructure; (j) Related products and services.
By accessing, downloading, installing, registering with, browsing, placing an order through, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree to these Terms, you must immediately discontinue access to and use of the Platform.
2. ACCEPTANCE OF TERMS
Your use of the Platform constitutes your acceptance of: (a) These Terms of Use; (b) The Privacy Policy; (c) Any additional service-specific terms; (d) Promotional campaign terms; (e) Partner agreements where applicable; (f) Operational guidelines; (g) Applicable policies published by Frebulous from time to time.
These Terms shall remain effective until terminated in accordance with their provisions.
3. DEFINITIONS
For purposes of these Terms:
"Account" means a registered account maintained by a User on the Platform.
"Applicable Law" means all applicable statutes, laws, regulations, rules, notifications, circulars, judicial decisions, governmental directives, and legal requirements.
"Business Partner" means any laundry service provider, dry cleaner, footwear care provider, merchant, enterprise customer, contractor, vendor, supplier, or commercial partner associated with Frebulous.
"Content" means text, images, graphics, videos, audio, software, trademarks, logos, reviews, ratings, comments, data, and other materials.
"Delivery Partner" means any individual or entity engaged in pickup, transportation, logistics, collection, handling, delivery, or related activities.
"Order" means a service request placed through the Platform.
"Platform" means all websites, applications, software systems, APIs, communication systems, and digital properties operated by Frebulous.
"Services" means services facilitated through the Platform.
"User" means any person accessing or using the Platform.
4. NATURE OF THE PLATFORM
Frebulous operates as a technology platform that facilitates connections between customers and independent service providers.
Frebulous is generally not: (a) A laundromat; (b) A dry-cleaning facility; (c) A footwear repair workshop; (d) A garment manufacturing unit; (e) A textile processing facility.
Services are performed by independent third-party service providers who operate separately from Frebulous.
Frebulous primarily provides: (a) Technology infrastructure; (b) Order management systems; (c) Pickup coordination; (d) Delivery coordination; (e) Payment facilitation; (f) Customer support; (g) Logistics support; (h) Operational assistance.
Users acknowledge that actual service fulfillment may be performed by independent service providers.
5. ELIGIBILITY
To access or use the Platform, you represent and warrant that: (a) You are legally capable of entering into binding agreements; (b) You possess legal authority to accept these Terms; (c) Information provided by you is accurate; (d) You will maintain accurate account information; (e) Your use complies with Applicable Law.
Frebulous reserves the right to refuse service, suspend access, terminate accounts, or restrict usage where eligibility requirements are not satisfied.
6. ACCOUNT REGISTRATION
Users may register accounts through: (a) Mobile number authentication; (b) One-time password verification; (c) Google account authentication; (d) Other methods authorized by Frebulous.
During registration, Users may be required to provide: (a) Name; (b) Mobile number; (c) Email address; (d) Date of birth; (e) Address information; (f) Other information reasonably requested.
Users are responsible for ensuring that registration information remains accurate and current.
7. ACCOUNT SECURITY
Users are solely responsible for: (a) Maintaining account confidentiality; (b) Restricting unauthorized access; (c) Protecting authentication credentials; (d) Monitoring account activity; (e) Updating account information.
Users shall immediately notify Frebulous of: (a) Unauthorized access; (b) Account compromise; (c) Security incidents; (d) Suspected misuse.
Frebulous shall not be liable for losses resulting from a User's failure to maintain account security.
8. GOOGLE SIGN-IN
The Platform may permit account access through Google authentication services.
By utilizing Google Sign-In, Users authorize the exchange of certain account information between Google and Frebulous in accordance with applicable permissions.
Users acknowledge that: (a) Google services are operated independently; (b) Google's terms may apply; (c) Google's privacy practices may govern certain information; (d) Frebulous is not responsible for Google's operations.
Frebulous may discontinue support for any authentication method at its discretion.
9. MOBILE NUMBER VERIFICATION
Users may be required to verify mobile numbers through one-time password authentication.
Users represent and warrant that: (a) The mobile number belongs to them; (b) They are authorized to use the number; (c) They will maintain access to the number.
Frebulous may suspend access where verification cannot be completed.
10. DESCRIPTION OF SERVICES
Frebulous facilitates access to services including: (a) Laundry services; (b) Dry cleaning services; (c) Garment care services; (d) Footwear cleaning services; (e) Footwear restoration services; (f) Pickup services; (g) Delivery services; (h) Related convenience services.
Service availability may vary depending upon: (a) Location; (b) Partner availability; (c) Operational capacity; (d) Weather conditions; (e) Government restrictions; (f) Technical limitations.
Frebulous does not guarantee uninterrupted availability of any particular service.
11. ORDER PLACEMENT
Users may place Orders through the Platform.
By placing an Order, Users represent and warrant that: (a) Information submitted is accurate; (b) The Order is genuine; (c) Items submitted belong to the User or are submitted with authorization; (d) Items are lawful to possess and transport.
Frebulous reserves the right to reject, cancel, suspend, modify, or refuse any Order for legitimate operational, security, legal, or commercial reasons.
12. ORDER ACCEPTANCE
Submission of an Order request does not automatically create a binding obligation upon Frebulous or any Business Partner.
An Order shall be deemed accepted only upon confirmation communicated through the Platform or associated communication channels.
Frebulous reserves the right to: (a) Reject Orders; (b) Modify service availability; (c) Change pickup schedules; (d) Change delivery schedules; (e) Refuse certain items; (f) Require additional verification.
13. PICKUP SERVICES
Frebulous may facilitate pickup services through employees, contractors, Delivery Partners, logistics providers, or authorized representatives.
Users agree to: (a) Provide accurate pickup locations; (b) Ensure availability during scheduled pickup windows; (c) Ensure safe access to pickup locations; (d) Properly package items where required; (e) Disclose special handling requirements.
Missed pickups may result in delays, rescheduling, additional charges, or cancellation.
Frebulous does not guarantee pickup within any specific timeframe unless expressly agreed.
14. DELIVERY SERVICES
Frebulous may facilitate delivery services through authorized Delivery Partners and logistics providers.
Delivery estimates are indicative only.
Actual delivery timing may be affected by: (a) Traffic conditions; (b) Weather events; (c) Regulatory restrictions; (d) Partner delays; (e) Technical disruptions; (f) Operational constraints.
Users shall inspect delivered items promptly and report concerns within the timelines prescribed by Frebulous policies.
Failure to report issues within prescribed timelines may affect eligibility for claims, investigations, adjustments, or remedies.
15. PRICING
Pricing displayed through the Platform may include: (a) Service charges; (b) Handling charges; (c) Delivery fees; (d) Pickup fees; (e) Convenience fees; (f) Platform fees; (g) Applicable taxes; (h) Government levies.
Prices may vary based upon: (a) Location; (b) Service category; (c) Demand levels; (d) Item type; (e) Operational costs; (f) Promotional programs.
Frebulous and Partners reserve the right to modify pricing at any time.
Pricing changes shall not affect Orders already confirmed unless required by law or extraordinary circumstances.
16. PAYMENTS
Users agree to pay all amounts associated with Orders.
Payment methods may include: (a) UPI; (b) Debit cards; (c) Credit cards; (d) Net banking; (e) Wallets; (f) Other payment methods supported by Frebulous.
Payment processing may be facilitated through independent payment service providers, including Razorpay, Cashfree Payments, banking institutions, and other authorized financial service providers.
Frebulous does not control the operation of payment networks, banking systems, card schemes, UPI systems, or third-party payment processors.
Users authorize Frebulous and its payment partners to process transactions necessary to complete Orders, refunds, adjustments, reversals, and related financial operations.
Failure of payment authorization may result in cancellation, suspension, rejection, delay, or restriction of Orders.
The Company reserves the right to verify transactions, request additional information, conduct fraud prevention reviews, or refuse transactions where suspicious activity is identified.
17. CANCELLATION OF ORDERS
Users may request cancellation of Orders through the Platform, subject to operational feasibility and applicable cancellation policies.
An Order may not be eligible for cancellation once: (a) Pickup has been completed; (b) Processing has commenced; (c) Cleaning services have begun; (d) Restoration services have commenced; (e) Delivery operations have been initiated; (f) Third-party costs have been incurred.
Frebulous reserves the right to determine cancellation eligibility based upon operational status, partner obligations, and business requirements.
Cancellation charges may be imposed where: (a) Resources have been allocated; (b) Pickup has been attempted; (c) Processing activities have commenced; (d) Delivery resources have been assigned; (e) Operational costs have been incurred.
The Company may modify cancellation policies at any time in accordance with business requirements and Applicable Law.
18. REFUNDS
Refund eligibility shall be determined by Frebulous in its sole discretion, subject to Applicable Law.
Refunds may be considered in circumstances including: (a) Service unavailability; (b) Duplicate payments; (c) Payment processing errors; (d) Order cancellation approved by Frebulous; (e) Operational failures attributable to Frebulous.
Refunds shall generally be processed through the original payment method wherever reasonably practicable.
Frebulous shall not be responsible for delays caused by: (a) Banking systems; (b) Payment processors; (c) Card networks; (d) UPI systems; (e) Financial institutions; (f) Government restrictions.
The Company reserves the right to deny refund requests where evidence indicates misuse, fraud, abuse, misrepresentation, or violation of these Terms.
19. RESCHEDULING OF SERVICES
Users may request rescheduling of pickup or delivery services, subject to operational availability.
Rescheduling requests may be accepted, rejected, modified, or deferred depending upon: (a) Partner availability; (b) Delivery capacity; (c) Operational constraints; (d) Geographic coverage; (e) Scheduling limitations.
Repeated rescheduling requests may result in delays, additional charges, suspension of services, or cancellation of Orders.
20. CUSTOMER RESPONSIBILITIES REGARDING ITEMS
Users are solely responsible for ensuring that items submitted through the Platform are suitable for handling, transportation, cleaning, processing, restoration, storage, and delivery.
Users shall: (a) Accurately describe items; (b) Remove valuables; (c) Remove cash; (d) Remove jewelry; (e) Remove electronic devices; (f) Remove confidential documents; (g) Disclose fragile items; (h) Disclose special handling requirements; (i) Inspect items before submission.
Frebulous shall not be responsible for valuables, cash, jewelry, electronic devices, documents, collectibles, securities, precious metals, gemstones, or other high-value property inadvertently left within submitted items.
21. PROHIBITED ITEMS
Users shall not submit, transport, store, or otherwise utilize the Platform for items that are unlawful, dangerous, hazardous, prohibited, restricted, or otherwise unsuitable for processing.
Prohibited items may include: (a) Weapons; (b) Firearms; (c) Ammunition; (d) Explosives; (e) Hazardous chemicals; (f) Radioactive materials; (g) Biological hazards; (h) Controlled substances; (i) Narcotics; (j) Stolen property; (k) Counterfeit goods; (l) Illegal materials; (m) Human remains; (n) Live animals; (o) Any item prohibited by Applicable Law.
Frebulous reserves the right to refuse, remove, report, dispose of, isolate, inspect, or surrender prohibited items to relevant authorities where legally permitted or required.
22. GARMENT CONDITION DISCLOSURES
Users acknowledge that certain garments may be susceptible to: (a) Wear and tear; (b) Color fading; (c) Shrinkage; (d) Material deterioration; (e) Fabric weakness; (f) Stitching defects; (g) Manufacturing defects; (h) Prior damage.
Users shall disclose known defects, vulnerabilities, or special care requirements prior to processing.
Frebulous and its Business Partners may decline to process items that present elevated risks of damage or deterioration.
23. FOOTWEAR CONDITION DISCLOSURES
Users acknowledge that footwear items may contain: (a) Existing damage; (b) Material degradation; (c) Manufacturing defects; (d) Adhesive weaknesses; (e) Color instability; (f) Structural weaknesses; (g) Wear-related deterioration.
Certain restoration, cleaning, polishing, deodorizing, repair, or refurbishment activities may involve inherent risks.
Frebulous does not guarantee restoration of footwear to original manufacturer condition.
Users acknowledge that outcomes may vary based upon material condition, age, manufacturing quality, prior repairs, and other factors beyond reasonable control.
24. INSPECTION OF ITEMS
Frebulous and its Business Partners may inspect items for purposes including: (a) Quality assessment; (b) Service suitability determination; (c) Damage documentation; (d) Risk assessment; (e) Processing requirements; (f) Compliance verification.
Inspection records, photographs, notes, and assessments may be created and retained for operational, quality assurance, customer support, legal, and dispute resolution purposes.
25. LOST ITEMS POLICY
Frebulous shall undertake commercially reasonable efforts to track, manage, transport, process, store, and deliver customer items.
In the event an item is alleged to be lost, Frebulous may conduct investigations including: (a) Order review; (b) Logistics review; (c) Delivery review; (d) Facility review; (e) Partner review; (f) Documentation review.
Users shall cooperate with reasonable investigation requests.
Claims relating to allegedly lost items must be submitted within timelines specified by Frebulous policies.
Failure to submit timely claims may result in denial of compensation, reimbursement, investigation, or review.
26. DAMAGED ITEMS POLICY
Users acknowledge that certain cleaning, transportation, handling, restoration, processing, storage, packaging, and delivery activities involve inherent risks.
Claims for damaged items must: (a) Be submitted within designated timelines; (b) Include supporting evidence; (c) Include photographs where requested; (d) Include order information; (e) Cooperate with investigation procedures.
Frebulous reserves the right to: (a) Inspect claimed items; (b) Consult service providers; (c) Conduct investigations; (d) Obtain expert assessments; (e) Reject unsupported claims.
Compensation, if any, shall be determined in accordance with applicable policies, evidence, operational findings, and legal requirements.
27. UNCLAIMED ITEMS
Where Users fail to collect, receive, accept, schedule, or otherwise take possession of completed Orders, Frebulous may retain such items for a limited period determined by operational requirements.
Following expiration of applicable retention periods, the Company may: (a) Dispose of items; (b) Donate items; (c) Recycle items; (d) Transfer items for storage; (e) Take other commercially reasonable actions.
To the fullest extent permitted by Applicable Law, Frebulous shall not be liable for losses arising from abandonment or failure to collect items.
28. DELIVERY ATTEMPTS
Delivery may require user availability at designated locations.
Where delivery attempts are unsuccessful due to: (a) User unavailability; (b) Incorrect addresses; (c) Access restrictions; (d) Communication failures; (e) Security restrictions; (f) Other user-related causes,
Frebulous may: (a) Reschedule delivery; (b) Charge additional fees; (c) Store items; (d) Return items to facilities; (e) Cancel delivery attempts.
29. PROMOTIONS AND DISCOUNTS
Frebulous may offer promotional campaigns, referral programs, loyalty benefits, discounts, coupons, credits, incentives, rewards, and special offers.
Such programs: (a) Are discretionary; (b) May be modified; (c) May be withdrawn; (d) May be restricted; (e) May expire.
Frebulous reserves the right to revoke benefits obtained through fraud, abuse, manipulation, misrepresentation, technical exploitation, or violation of these Terms.
30. USER CONDUCT
Users shall use the Platform lawfully, responsibly, and in good faith.
Users agree not to: (a) Violate Applicable Law; (b) Submit false information; (c) Engage in fraud; (d) Misrepresent identity; (e) Interfere with operations; (f) Circumvent security measures; (g) Harass personnel; (h) Abuse customer support; (i) Disrupt services; (j) Engage in deceptive conduct.
Frebulous reserves the right to investigate suspected violations.
31. PROHIBITED ACTIVITIES
Users shall not: (a) Reverse engineer the Platform; (b) Attempt unauthorized access; (c) Use automated bots; (d) Scrape data; (e) Extract databases; (f) Distribute malware; (g) Introduce malicious code; (h) Conduct denial-of-service attacks; (i) Impersonate others; (j) Violate intellectual property rights.
Any violation may result in suspension, termination, legal action, reporting to authorities, or other remedies available under law.
32. REVIEWS, RATINGS, AND FEEDBACK
Users may provide ratings, reviews, suggestions, comments, testimonials, recommendations, or other feedback.
Users represent that submitted feedback: (a) Is truthful; (b) Is lawful; (c) Is not defamatory; (d) Does not infringe rights of others; (e) Does not contain harmful content.
Frebulous reserves the right to moderate, remove, edit, restrict, refuse, publish, archive, or otherwise manage user-submitted content.
By submitting feedback, Users grant Frebulous a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, publish, display, distribute, modify, adapt, and otherwise utilize such content for lawful business purposes.
33. INTELLECTUAL PROPERTY RIGHTS
The Platform and all associated intellectual property rights are owned by or licensed to Frebulous.
Protected materials may include: (a) Software; (b) Source code; (c) Databases; (d) Designs; (e) Trademarks; (f) Logos; (g) Trade dress; (h) Content; (i) Graphics; (j) Business methods.
Except as expressly permitted, no rights are granted to Users.
Users shall not reproduce, distribute, modify, create derivative works from, display, exploit, license, sell, or otherwise use Company intellectual property without prior written authorization.
34. TRADEMARKS AND BRANDING
The Frebulous name, logos, marks, branding elements, designs, slogans, service marks, trade names, domain names, and associated branding assets are proprietary to Frebulous or its licensors.
Unauthorized use of Company trademarks or branding is strictly prohibited.
Nothing contained in these Terms shall be construed as granting any license, authorization, consent, or right to use Company trademarks without prior written approval from Frebulous.
35. SUSPENSION OF SERVICES
Frebulous reserves the absolute right, at its sole discretion and without prejudice to any other rights or remedies available under Applicable Law, to suspend, restrict, limit, deactivate, or terminate access to the Platform, Services, or any portion thereof.
Such suspension may occur where: (a) A User violates these Terms; (b) Fraudulent activity is suspected; (c) Security concerns arise; (d) Regulatory requirements necessitate action; (e) Operational risks are identified; (f) Information provided by the User is inaccurate or misleading; (g) Payment obligations remain outstanding; (h) Unlawful conduct is suspected; (i) Platform abuse is detected; (j) The Company determines that continued access may adversely affect users, partners, operations, or legal compliance.
Frebulous shall not be liable for losses arising from suspension, restriction, or termination undertaken in accordance with these Terms.
36. TERMINATION BY USERS
Users may discontinue use of the Platform at any time.
Requests for account closure may be submitted through the Platform or designated customer support channels.
Termination or closure of an account shall not affect: (a) Rights accrued prior to termination; (b) Outstanding payment obligations; (c) Ongoing investigations; (d) Dispute resolution proceedings; (e) Legal obligations; (f) Surviving contractual provisions.
The Company may retain information following account closure as permitted or required under Applicable Law, contractual obligations, regulatory requirements, fraud prevention requirements, audit obligations, or legitimate business interests.
37. TERMINATION BY FREBULOUS
Frebulous reserves the right to terminate any account, relationship, service arrangement, access privilege, or authorization at any time and for any lawful reason.
Grounds for termination may include: (a) Violation of these Terms; (b) Fraudulent conduct; (c) Abuse of personnel; (d) Repeated disputes; (e) Security threats; (f) Regulatory concerns; (g) Criminal activity; (h) Payment defaults; (i) Misuse of promotions; (j) Activities inconsistent with Company policies.
Termination may occur without prior notice where legally permissible and operationally necessary.
38. DISCLAIMERS REGARDING THIRD-PARTY SERVICES
Frebulous facilitates services through independent third parties.
Such third parties may include: (a) Laundry partners; (b) Dry-cleaning partners; (c) Footwear care partners; (d) Delivery partners; (e) Logistics providers; (f) Payment processors; (g) Technology vendors; (h) Communication providers.
Users acknowledge that third parties operate independently and may maintain their own operational standards, policies, procedures, licenses, permits, and compliance obligations.
To the fullest extent permitted by Applicable Law, Frebulous does not warrant, guarantee, certify, or represent that services performed by independent third parties shall meet every user expectation.
39. SERVICE AVAILABILITY DISCLAIMER
The Platform and Services are provided on an "as available" basis and may be affected by: (a) Maintenance activities; (b) Technical failures; (c) Network interruptions; (d) Internet disruptions; (e) Third-party service failures; (f) Infrastructure outages; (g) Government restrictions; (h) Natural disasters; (i) Operational constraints.
Frebulous does not guarantee uninterrupted, error-free, secure, continuous, or timely availability of the Platform.
Temporary interruptions shall not constitute a breach of these Terms.
40. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by Applicable Law, Frebulous disclaims all representations and warranties, whether express, implied, statutory, or otherwise.
This includes warranties relating to: (a) Merchantability; (b) Fitness for a particular purpose; (c) Non-infringement; (d) Accuracy; (e) Reliability; (f) Availability; (g) Security; (h) Performance; (i) Quality; (j) Suitability.
Users acknowledge that use of the Platform occurs at their own risk.
No advice, communication, statement, representation, or information provided by Frebulous shall create any warranty unless expressly stated in writing.
41. LIMITATION OF LIABILITY
To the maximum extent permitted by Applicable Law, Frebulous, its affiliates, directors, officers, employees, contractors, agents, licensors, successors, and assigns shall not be liable for: (a) Indirect damages; (b) Incidental damages; (c) Consequential damages; (d) Special damages; (e) Punitive damages; (f) Exemplary damages; (g) Loss of profits; (h) Loss of business opportunities; (i) Loss of revenue; (j) Loss of goodwill; (k) Loss of data; (l) Emotional distress; (m) Reputational harm.
Such limitation shall apply regardless of the legal theory asserted, including contract, tort, negligence, statutory claims, strict liability, equity, or otherwise.
To the extent liability cannot be excluded under Applicable Law, the aggregate liability of Frebulous shall not exceed the amount paid by the User for the specific Order giving rise to the claim during the preceding six-month period.
42. INDEMNIFICATION
Users agree to defend, indemnify, and hold harmless Frebulous, its affiliates, directors, officers, employees, contractors, agents, representatives, licensors, successors, and assigns from and against any claims, actions, proceedings, liabilities, damages, losses, penalties, costs, expenses, or demands arising from: (a) Violation of these Terms; (b) Violation of Applicable Law; (c) User negligence; (d) Fraudulent conduct; (e) Misrepresentation; (f) Intellectual property infringement; (g) Unauthorized use of the Platform; (h) Submission of prohibited items; (i) User-generated content; (j) Breach of contractual obligations.
The Company reserves the right to assume exclusive control of any matter subject to indemnification.
Users agree to cooperate fully in the defense of such matters.
43. FORCE MAJEURE
Frebulous shall not be liable for delays, interruptions, failures, suspension of services, or inability to perform obligations arising from circumstances beyond reasonable control.
Such events may include: (a) Natural disasters; (b) Floods; (c) Earthquakes; (d) Fires; (e) Epidemics; (f) Pandemics; (g) Public health emergencies; (h) War; (i) Terrorism; (j) Civil unrest; (k) Government actions; (l) Labor disputes; (m) Internet failures; (n) Utility failures; (o) Transportation disruptions; (p) Supply chain interruptions.
Performance obligations shall be suspended for the duration of the force majeure event.
44. ELECTRONIC COMMUNICATIONS
Users consent to receive communications electronically.
Such communications may include: (a) Order confirmations; (b) Service notifications; (c) Legal notices; (d) Policy updates; (e) Security alerts; (f) Marketing communications; (g) Account notifications.
Electronic communications shall satisfy legal requirements for written communications to the extent permitted by Applicable Law.
Users are responsible for maintaining accurate contact information.
45. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India without regard to conflict of law principles.
The rights and obligations of the parties shall be interpreted under Applicable Law as in force from time to time.
Nothing in these Terms shall restrict mandatory rights available to consumers under applicable consumer protection legislation.
46. DISPUTE RESOLUTION AND ARBITRATION
The parties shall endeavor to resolve disputes amicably through good-faith discussions prior to initiating formal proceedings.
Any dispute, controversy, claim, disagreement, or cause of action arising out of or relating to: (a) The Platform; (b) Services; (c) Orders; (d) Payments; (e) User conduct; (f) These Terms; (g) Related policies, shall first be referred to the Company's customer support and grievance resolution mechanisms.
If the dispute remains unresolved, the parties may seek resolution through arbitration in accordance with Applicable Law.
Unless otherwise required by law: (a) The arbitration shall be conducted by a sole arbitrator; (b) The arbitrator shall be appointed by Frebulous in accordance with applicable legal requirements; (c) The seat and venue of arbitration shall be Vadodara, Gujarat; (d) Proceedings shall be conducted in English; (e) The arbitral award shall be final and binding.
Nothing shall prevent Frebulous from seeking interim, injunctive, equitable, or emergency relief before courts of competent jurisdiction.
47. JURISDICTION
Subject to the arbitration provisions contained herein and to the extent permitted by Applicable Law, courts located in Vadodara, Gujarat shall possess exclusive jurisdiction regarding disputes arising out of or relating to: (a) These Terms; (b) Platform usage; (c) Services; (d) Orders; (e) Related contractual relationships.
48. INTELLECTUAL PROPERTY ENFORCEMENT
Frebulous reserves all rights relating to its intellectual property.
The Company may pursue legal remedies against any person who: (a) Infringes trademarks; (b) Misappropriates trade secrets; (c) Copies content; (d) Extracts databases; (e) Misuses proprietary technology; (f) Violates intellectual property rights.
Available remedies may include injunctive relief, damages, account suspension, termination, recovery of legal costs, and other remedies available under Applicable Law.
49. ASSIGNMENT
Users may not assign, transfer, delegate, sublicense, or otherwise dispose of rights or obligations under these Terms without prior written consent from Frebulous.
Frebulous may assign, transfer, novate, subcontract, delegate, or otherwise transfer rights and obligations without restriction.
50. NO WAIVER
Failure by Frebulous to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
Any waiver must be in writing and signed by an authorized representative of Frebulous.
51. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, unenforceable, or void by a court, tribunal, arbitrator, or competent authority, the remaining provisions shall remain in full force and effect.
The invalid provision shall be interpreted to the maximum extent permissible in a manner consistent with its intended purpose.
52. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and any other applicable policies, constitute the complete and exclusive agreement between Frebulous and Users concerning the Platform and Services.
These Terms supersede all prior discussions, communications, understandings, agreements, proposals, representations, and arrangements relating to the subject matter herein.
53. MODIFICATIONS TO TERMS
Frebulous reserves the right to modify, amend, supplement, replace, revise, or update these Terms at any time.
Changes may be made due to: (a) Business requirements; (b) Regulatory developments; (c) Technological advancements; (d) Security requirements; (e) Service enhancements; (f) Legal obligations.
Updated Terms shall become effective upon publication unless otherwise specified.
Continued use of the Platform following publication constitutes acceptance of revised Terms.
54. GRIEVANCE REDRESSAL
Users may submit complaints, concerns, notices, grievances, requests, or inquiries through:
Email: help@frebulous.com
Customer Support: +91 1800 125 5555
Address:
Frebulous Private Limited
SF59, Sidhheshwar HallMark
Ajwa Road
Vadodara 390019
Gujarat, India
Frebulous shall endeavor to review and respond to grievances within reasonable timeframes consistent with Applicable Law and operational requirements.
55. CONTACT INFORMATION
For legal notices, contractual communications, compliance matters, service inquiries, support requests, and other correspondence:
Frebulous Private Limited
Help Desk: help@frebulous.com
Customer Care: +91 1800 125 5555
Registered Office:
SF59, Sidhheshwar HallMark
Ajwa Road
Vadodara 390019
Gujarat, India
BY ACCESSING OR USING THE PLATFORM, USERS ACKNOWLEDGE THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS OF USE.
